June Pittman
Melbourne,Florida
Summary
Customer-oriented General Manager with 10 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Dedicated Hospitality professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
16
16
years of professional experience
Work History
General Manager
La Quinta By Wyndham/Highgate Hotels
06.2016 - Current
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Hotel Supervisor
Choice Hotels
01.2014 - 02.2016
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Provided exceptional service and assistance to guests upon check-in.
- Increased customer service ratings through personable service.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
Customer Service/Gate Agent
US Airways Airlines
02.2007 - 12.2013
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
Education
High School Diploma -
Floyd Kellam High School
Virginia Beach, VAState Certification - Business Management And Accounting
Wright Business School
Oklahoma City, OklahomaSkills
- Departmental Operations Management
- Recruitment
- Change Implementation
- Profit and Loss Accountability
- Product Costing
- Advertising Campaign Development
- Product Development
- Staff Management
- Data Review
- Purchasing and Planning
- Event Management
- Sales Promotion
- Team Training
- Financial Document Control
- Team Leadership
- Top Talent Recruiting, Hiring and Retention
- Labor Cost Controls
- Safety Assurance
- Staff Retention Programs
- Cross-Functional Team Management
- Verbal and Written Communication
Budgeting and Cost Control
- Global Sales and Marketing
- Succession Planning
- Employee Scheduling
- Staff Motivation
Timeline
General Manager
La Quinta By Wyndham/Highgate Hotels
06.2016 - Current
Hotel Supervisor
Choice Hotels
01.2014 - 02.2016
Customer Service/Gate Agent
US Airways Airlines
02.2007 - 12.2013
High School Diploma -
Floyd Kellam High School
State Certification - Business Management And Accounting
Wright Business School
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