June Plumb

• Retained excellent client satisfaction through outstanding service delivery.
• Gained customer trust and confidence by demonstrating compelling, compassionate and composed professional demeanor.
• Served families with knowledgeable, friendly support at every stage of choosing the best solution for loved ones.
• Met with prospects & Families to discuss potential residents needs and recommend optimal solutions.
• Developed and maintained strong working relationships with professionals within the industry.
• Recorded accurate and efficient records in customer database.

• Resolved guests complaints while maintaining positive customer environment.
• Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
• Addressed guest concerns and resolved all issues to guests' satisfaction.
• Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
• Coordinated with catering staff to deliver food services for special events and functions.

Consulted with clients to close sales, identifying decision-makers and facilitating paths to communication conducive to minimizing negotiation time.

Built rapport with customers and met with them to best evaluate their needs and help them choose the right roof replacement materials and work with them to schedule the time for the work to be done.

Follow through every step the way and let them know that I would be available any time to answer questions or concerns.

• Assisted buyers with finding ideal homes by assessing needs, requirements, and budgets.
• Wrote contracts to outline sales and purchases of properties.
• Advised and informed prospective clients on current market activities and conditions.
• Educated clients on changing or updating properties, buying, and selling techniques and processes to maintain curb appeal.
• Compared recently sold area properties to determine competitive market prices.
• Advised clients on market conditions and property value for informed decision-making.
• Liaised between buyers and sellers to provide positive experiences for both parties.
• Presented purchase offers to sellers for consideration.
• Developed and maintained relationships with clients through networking, postcards, and cold calling.
• Conducted comprehensive market analysis to identify opportunities for investors.
• Marketed and sold property for clients by hosting open houses and advertising online and in print.
• Wrote listings detailing and professionally highlighting property features to increase sales chances.
• Advertised client properties through websites, social media, and real estate guides.
• Maintained connections with clients to encourage repeat business and referrals.
• Negotiated, facilitated, and managed real estate transactions.

• Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
• Described product and service details to customers to provide information on benefits and advantages.
• Escalated critical customer issues to supervisor immediately to avoid lost revenue and canceled policies.
• Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
• Assessed customer service trends and evaluated complaints to determine areas in need of enhancement.
• Delivered exceptional training and hands-on motivation to team members to enhance customer satisfaction.
• Handled customer inquiries and suggestions courteously and professionally.
• Responded to customer requests for products, services, and company information.