June Riley

Proven to excel in high-pressure environments, I adeptly managed a caseload of up to 300 cases at NASD, showcasing my critical thinking and organizational skills. My friendly demeanor and exceptional problem-solving abilities contributed significantly to the smooth operation and customer satisfaction in various roles, enhancing team collaboration and efficiency.

• HOUSING AUTHORITY OF THE CITY OF FORT LAUDERDALE, Receptionist/Administrative Assistant, 09/2022, 11/2023, Manage an extremely busy, challenging front desk by performing all required duties necessary for the smooth running of same. Those duties entailed but were not limited to the following: - Greet and accommodate all visitors in a professional but friendly manner; - Answer and route all incoming phone calls to appropriate individuals/departments; - Handle all walk-ins and appointments; - Schedule and coordinate interviews with prospective employees; - Receive and handle deliveries; - Receive and process all incoming and outgoing mail; - Receive and process all incoming documents; - Open and close the office on a daily basis; - Responsible for booking and reserving conference rooms;
• NEW DESIGN FURNITURE, Assistant to the President, 01/2022, 09/2022, Perform all day-to-day administrative duties of the office including but not limited to the following: - Greet all clients/guests; - Manage phones, mail and E-mail; - Manage and maintain filing system; - Organize Materials; - Research; - Ensure cleanliness of office and Showroom; - Prepare Bills of Lading and Invoices; - Any and all necessary activities pertaining to the running of the business.
• O' HEALTH, Customer Service Representative, 09/2017, 11/2020, Prequalify callers for health insurance including Medicare.
• HEALTH SOLUTIONS, Customer Service/Call Centre, 09/2016, 09/2017, Answer incoming calls to qualify callers for health insurance.
• LAW OFFICE OF HAROLD KAPLAN, 03/2014, 07/2016, Assist the sole-practitioner with the day-to-day duties of the law practice. My primary duties included but were not limited to the following: - Word-processing; - Proofreading of all legal contracts, and documents; - Maintaining and organizing the filing system; - Answering and Handling all phone calls.
• RDK REALTY, LLC, 06/2009, 07/2015, Assist clients in all aspects of the rental and/or purchase of homes in South Florida.
• UCB (United Collection Bureau), 04/2007, 06/2009, Contact customers of Citicorp, Home Depot and other large companies to negotiate settlements and/or collect payments on their overdue credit card debts.
• BLUM & SILVER, LLC, 09/2002, 06/2009, Conduct all initial consultations with potential clients; - Assist with the preparation for Arbitration hearings, including, but not limited to: the preparation of documents including discovery and litigation books; - Assist in the Arbitrator selection process; - Attend and assist at evidentiary hearings.
• NASD-(National Association of Securities Dealers Regulation, Inc.-now known as FINRA)-1985-2002, Assist the users of the forum-(public customers, broker dealers and or brokers), their attorneys and the Arbitrators-by serving as the facilitator in the filing of all pleadings; - Ensure the proper appointment of Arbitrators to preside over a large caseload (up to 300 cases at any given period); - Assist with the training and rating of Arbitrators (to ensure the integrity of the arbitration pool); - Schedule and conduct pre-hearing conferences and evidentiary hearings; - Draft and expedite the service of all Arbitration Awards; - Administer the adjudication of any post hearing issues that may arise following arbitration hearings.

Paralegal Certificate;

Real Estate