JUNE ROSS
Lee's Summit,MO
Summary
Accomplished professional with proven track record of successfully managing office operations and providing exceptional customer service to clients. Experienced in implementing office procedures, leading staff, and managing budgets. Committed to utilizing strong organizational, interpersonal and communication skills to ensure efficient operational processes.
Overview
11
11
years of professional experience
Work History
Administrator / Cash Office Manager
Blue Parkway Grocers Sun Fresh / Midtown Grocers
09.2021 - Current
- Implemented office procedures, creating streamlined processes
- Trained and onboarded new office staff members
- Supported meetings by scheduling conference rooms and setting up equipment
- Assisted company executives by preparing reports and presentations
- Led meetings, keeping staff informed of changes or new requirements in policies and procedures
- Resolved issues with departments regarding business office procedures
- Reviewed financial statements and ledgers, working with accounting staff to clear discrepancies
- Collaborated with IT department to order and maintain computer technology
- Fostered relationships with vendors to expedite orders, repairs and maintenance
- Resolved customer inquiries and complaints with timeliness and professionalism
- Reviewed collection reports determining status of collections and amount of outstanding balances
- Established procedures for custody and control of assets, records, loan collateral and securities to ensure safekeeping
- Prepared financial and regulatory reports required by laws, regulations and boards of directors
- Oversaw flow of cash and financial instruments
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
- Established an organized filing system that streamlined document retrieval and reduced misplaced files.
- Maintained accurate documentation of company policies and procedures for easy reference by all employees.
- Improved employee productivity with effective time management strategies for daily tasks.
- Served as a liaison between departments, fostering open communication channels that improved overall organizational function.
- Maintained accurate cash balances by diligently counting currency, checks, and other negotiable instruments.
- Enhanced operational efficiency by consistently reconciling daily transactions and resolving discrepancies.
- Reduced errors with effective management of cash drawer, ensuring timely deposits and withdrawals.
- Collaborated with team members to maintain a secure work environment, implementing loss prevention measures as necessary.
- Monitored counterfeit bill detection efforts, ensuring adherence to established security protocols in each transaction.
- Upheld strict record-keeping standards, meticulously documenting all transactions and maintaining a clean audit trail.
- Ensured seamless customer experience through accurate processing of large volume cash transactions during peak hours.
- Expedited end-of-day closing procedures with organized documentation and efficient balancing of accounts.
- Increased team productivity by training new employees on proper cash handling procedures and best practices.
- Collaborated with corporate finance team members to support quarterly external reporting.
- Produced monthly departmental headcount reports and analysis to compare actual budget and prior year results.
- Addressed client concerns with empathy, providing solutions that enhanced overall satisfaction levels.
- Reduced payment discrepancies with thorough invoice review, analysis, and reconciliation efforts.
- Closely monitored accounts to post timely payments and resolve billing discrepancies.
- Improved vendor relationships through timely payments and clear communication of company policies.
- Developed reports for senior management to outline expenditures, vendor spend and forecasting.
- Managed vendor contracts effectively, reviewing terms periodically to ensure alignment with company objectives.
- Conducted thorough interviews and assessments to identify top talent, ultimately increasing employee retention rates within the company.
- Created a positive candidate experience by maintaining transparent communication and providing timely feedback throughout the recruitment process.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Optimized onboarding processes by tailoring orientation programs specific to new hire roles, enhancing overall initial experiences with the company.
- Met with managers to discuss vacancies, applicant qualifications, and characteristics of top candidates.
- Streamlined the recruitment process by implementing a centralized applicant tracking system, reducing time-to-hire and improving candidate experience.
Branch Manager
LaborMAX Staffing
03.2016 - 03.2021
- Reviews and tracks the Branch's progress in regards to the billing per week / per month and per quarter
- Adjusted the business plan to hit our branches goal
- Ensured that the personnel at the Branch as well as the Field Team Members were compliant with all safety policies
- Responded and corrected any unsafe behaviors or job site practices
- Participates in establishing long-range goals, objectives and/or strategies, and communicates them to Branch personnel in a way that motivates them to achieve them
- Resolves escalated customer or employee issues with the Field Team Members or any billing issue to result in the best possible outcome, satisfied and loyal customers and employees
- Promotes and/or hires qualified candidates for Branch job openings
- Evaluates employees' performance and creates development plans to improve their performance in their current role or to prepare them for a future role
- Analyzes the need to add or replace positions, justifying these changes through the approval process
- Reduced errors by setting up tracking and accountability systems for employees
- Brought in new business with effective prospecting and networking abilities
- (75% repetitive cold calls 25% Outside Sales)
- Directed daily branch operations, leading the team to exceed monthly sales goals
- Maintained high level of employee morale to minimize turnover and maximize customer satisfaction
- Reviewed employee job performance and contribution during performance appraisal
- Managed direct reports to maximize productivity, efficiency, and potential
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
- Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
- Verified payroll, vacation and sick time hours to support accounting processes.
- Assisted in onboarding new hires, facilitating a smooth transition into their roles and supporting employee retention efforts.
- Increased client satisfaction by maintaining thorough knowledge of client needs and matching suitable candidates for open positions.
- Developed strong relationships with clients, leading to repeat business and long-term partnerships.
- Managed a database of qualified candidates, ensuring accuracy and up-to-date information to expedite the hiring process.
- Improved candidate experience by providing timely feedback and maintaining open lines of communication throughout the interview process.
- Coordinated background checks, reference evaluations, and drug screenings as part of due diligence for successful placements.
Customer Service Agent
JCP Logistic Center
12.2013 - 03.2016
- Assisted the customer with their online order, rewards, credit card or updating basic information on their JC Penny's account
- Navigating through the online website, with patience and care, would help customers with questions regarding the home / furniture departments items, providing them with specifics and or warranty information
- Tracked orders that have already been placed/canceled any items the customer no longer wished to order
- Also would assist with the returning process, some occasions , would re-mail out shipping labels if needed
- Promoted certain deals or hot items of the week
- Issued credits/refunds when the credit was due to ensure the customer was satisfied
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Utilized strong problem-solving skills to quickly identify and address customer issues.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
Education
High School Diploma -
Wyandotte High School
Kansas City, KS05.2010
Skills
- Customer Relations
- Clerical Support
- Human Resources
- Training and Development
- Strategic Planning
- Accounts Payable and Receivable
- Financial Management and Reporting
- Handling Complaints
- Cash Flow and Reconciliation
- Deposit Collection
- Scheduling
- Recordkeeping and File Management
- Office Administration
- MS Office
- Documentation And Reporting
- Decision-Making
- Team Building and Leadership
References
References available upon request.
Personal Information
Title: MANAGER
Timeline
Administrator / Cash Office Manager
Blue Parkway Grocers Sun Fresh / Midtown Grocers
09.2021 - Current
Branch Manager
LaborMAX Staffing
03.2016 - 03.2021
Customer Service Agent
JCP Logistic Center
12.2013 - 03.2016
High School Diploma -
Wyandotte High School
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