June Santiago
Westminster,Colorado
Summary
Dedicated and compassionate CNA with progressive career history in direct patient care, triage and care coordination in fast-paced environment. Proven to remain calm under pressure and skillfully handle difficult patients and high-stress situations. Consistently developing strong relationships with patients and families through empathetic communication, respectful attitude and excellent customer service. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
Work History
Certified Nurse's Assistant/ Medical Assistant
- Skills related to the performance of patient care
- Maintains an inventory of examination/procedure room supplies, assists in the organization of efficient patient flow, and organizes the clinic environment to assure patient safety
- Demonstrates problem-solving skills as they relate to patient care activities, provides guidance for and acts as a role model for Medical Assistants in the clinical area
- Participates in the care of the patient, under the direct supervision of the Physician and in collaboration with the healthcare team
- Collects patient information and assessment data
- Obtains and records patient's vital signs: temperature, pulse, respirations, blood pressure, weight and height
- Reports assessment findings to practitioner, and records on appropriate documentation forms in a timely manner
- Obtains additional data from patient and significant other based on initial data collection
- Performs chart review prior to clinic visit to obtain historical data
- Monitors patient status recognizing and reporting abnormal findings or changes in condition
- Organizes patient care activities based on assessment findings
- Confirms and clarifies written orders prior to implementation of delegated tasks
- Maintains and uses principles of aseptic techniques and infection control when under clinical supervision, performs delegated procedures common to the specialty area in a safe, effective, and efficient manner according to Clinical Practice Policy and Procedures
- Assist practitioner in identified patient procedures/treatments/examinations, (preparation, positioning, supplies, equipment)
- Proactively problemsolving and identifies solutions to barriers to safety
- Appropriately obtains and manages specimens, including labeling, form completion, transport to laboratories, and log maintenance
- Recognizes emergency situations and implements emergency procedures according to clinic guidelines
- Administers first aid, CPR, and maintains emergency equipment and supplies
- Provides appropriate patient education, health information materials and community resource lists as directed, and maintains educational supplies
- Identifies patient's need for additional information and refers to appropriate healthcare resources
- In close partnership with health care team, assures smooth and efficient patient flow and clinical operation
- Assists patients to exam room and prepares patients for examination
- Assists patients in wheelchairs with transfers to and from exam tables, procedure tables, and scales utilizing proper body mechanics and safety measures
- Identifies patients with special needs
- Directs patients with medical complaints who call or arrive to the clinic to the patient's physician and/or emergency room for assistance
- Orders, stocks, and maintains exam rooms and clinic areas with standard levels of supplies, and linens
- Recognizes patient care trends affecting unit supplies and notifies clinic manager
- Operates clinical equipment according to equipment procedures including safety and quality control checks
- Checks clinic area and rooms for malfunctioning equipment and general maintenance problems on a regular basis
- Ensures that soiled linen, needle containers and potentially infectious waste are appropriately disposed and removed from the clinic and exam area according to the infection control guidelines
- Performs related and delegated tasks and relays messages, directing patient flow
- Works with healthcare team to assure smooth and efficient patient flow and clinical operation
- Problem solves obstacles to throughput process and notifies manager and patients of wait time
- Identifies self-learning needs related to job description and seeks out appropriate resources to meet learning needs
- Acts as a resource and preceptor for Medical Assistants Participates in staff meetings by providing constructive input and facilitating problem solving
- Identifies opportunities for performance improvement and provides input for the development of
LabCorp
04.2019 - 09.2022
- Perform blood collections by venipuncture and capillary techniques for all age groups
- Collect specimens for drug screens, paternity tests, alcohol tests etc
- Perform data entry of patient information in an accurate and timely man
Mobile phlebotomist
Diagnostic Laboratory/Schriver Medical
01.2015 - 01.2019
- Mobile phlebotomist travels outside of a clinic or hospital to the patient's location to procure blood samples
- This may be for blood drives or to take blood samples of people who are not able to travel such as nursing homes, rehabilitation centers or hospice
- They may even travel to the patient's home.
Education
Medical Billing and Coding Program -
Devry University
Naperville, IL09.2024
Skills
- ICD-10CM/PCS Coding
- CPT/HCPCS Coding
- Medical Terminology/Anatomy
- Pathophysiology/Pharmacology
- Outpatient Billing (CMS1500)
- Inpatient Billing (UB-04)
- 3M Coding & Reimbursement
- Electronic Heath Records (EHR-G0)
- Cprs
- Vista
- Outlook
- Power Point
- Excel
- Word
Affiliations
American Health Information Association (AHIMA)
Additional Education
- DeVry University - Medical Billing and Coding, 11/23/2023, Current
- Accent Learning - Phlebotomy, 12/2014, 02/2015
- Rejuv - Certified Nursing Assistant, 12/2012, 02/2012
- Everest College - Medical Assistant, 11/2009, 07/2011
Timeline
LabCorp
04.2019 - 09.2022
Mobile phlebotomist
Diagnostic Laboratory/Schriver Medical
01.2015 - 01.2019
Certified Nurse's Assistant/ Medical Assistant
Medical Billing and Coding Program -
Devry University