June Stitt

. Provided Excellent customer relations providing an Epic Experience

. Ensured Guest Safety

. Set up and take down of Mountain equipment

• Handled customer inquiries and suggestions courteously and professionally.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Answered constant flow of customer calls with minimal wait times.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Updated account information to maintain customer records.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Responded to customer requests for products, services, and company information.
• Clarified customer issues and determined root cause of problems to resolve product or service complaints.
• Processed customer service orders promptly to increase customer satisfaction.
• Participated in team meetings and training sessions to stay informed about product updates and changes.
• Provided primary customer support to internal and external customers.
• Utilized customer service software to manage interactions and track customer satisfaction.
• Developed customer service policies and procedures to meet and exceed industry service standards.
• Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Met customer call guidelines for service levels, handle time and productivity.
• Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
• Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
• Trained new personnel regarding company operations, policies and services.
• Managed timely and effective replacement of damaged or missing products.
• Enhanced productivity levels by anticipating needs and delivering outstanding support.
• Trained staff on operating procedures and company services.
• Increased efficiency and team productivity by promoting operational best practices.

• Completed call documentation while speaking with customers.
• Developed technical and mechanical proficiency to assist customers and field staff with service issues.
• Handled calls promptly and with courteous professionalism.
• Maintained working knowledge of products, accounts, representatives, tools and systems.
• Processed orders, service requests and applied information to customers.
• Researched client requests to create best possible solutions for diverse needs.
• Analyzed customer feedback to identify areas of improvement and implemented actionable solutions.
• Navigated multiple computer systems expertly to handle customers' sales and service needs.

• Bussed and reset tables to keep dining room and work areas clean.
• Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
• Cultivated warm relationships with regular customers.
• Set up dining room to promote welcoming environment and meet or exceed hospitality and service standards.
• Explained menu items and preparation methods to provide high level of customer service and promote dining atmosphere.
• Assisted in food preparation as directed while following instructions to meet specific dietary needs.
• Leveraged knowledge of table clearing techniques such as napkin folding and refilling condiments to reset table during and after dining service.
• Served food and beverages promptly with focused attention to customer needs.
• Maintained clean and organized dining areas to uphold restaurant hygiene standards.
• Resolved customer complaints promptly and professionally to maintain positive reputation.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
• Set positive tone for entire dining experience as first point of contact for incoming guests.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
• Used slow periods to restock supplies, ice, trays, and delivery bags.
• Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
• Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.