June Suh

• Ensure the community of members complete their preventive care exams and assist in scheduling those exams
• Handle all outbound communications to members via phone calls and mail correspondence
• Perform daily activities that include handling all incoming telephone calls and answering questions for members and providers, and assisting members in accessing all necessary covered and non-covered services in conjunction with plan of care

•Contact members and engage in QA conversations/questions.

•Inquire to members about the status of preventive care exams and contact providers to confirm those appointments

•Assists members in arranging appointments with physicians and other health care providers and coordinates pick up /drop off transportation to and from scheduled appointments

• Develop strategic action plans to manage territory and reach company/individual sales goals
• Establish relationships with decision makers; restaurant managers and owners
• Adjust approach to each potential customer, assess prospect needs, clearly communicate advantages, and identify and overcome challenges that impede the sale
• Identify, qualify and prioritize new business opportunities and develop a strategy for closing new business accounts
• Useaconsultativesalesapproach,seektounderstandpotential restaurant partner's needs and present solutions that will help the business
• Utilize HubSpot (CRM System) to forecast sales pipeline, maintain a record of all conversations, activities and opportunities
• Register and participate in local business organizations to meet prospective customers, build and maintain relationships with existing customers and obtain market knowledge.

• Responsible for the management and relationships of current clients to update accounts, develop and maintain relationships to overcome challenges and grow new customer base
• Engage in business development activities to acquire new customers and expand the Company's existing client base and revenue sources
• Responsibilities include ownership and accountability for a full portfolio of the business's top clients, providing quality consultative service, database accuracy, and meeting and surpassing productivity benchmarks
• Details 646-322-4832

• Support senior management team in executing the sales strategy to maximize revenue and profitability, and to capitalize on new market opportunities
• Engage in business development activities to acquire new customers and expand the Company's existing client base and revenue sources
• Solicit clients and potential new revenue sources through cold calling, networking through strategic partners, by subscribing to industry blogs, publications and social media
• Solicit clients and potential new revenue sources through networking through strategic partners, by subscribing to industry blogs, publications and social media
• Work alongside the marketing department to identify new marketing opportunities and provide feedback on existing programs and product offerings
• Formal weekly updates to report progress, potential leads and overall sales pipeline

• Calculates acceptable percentages for settlements according to guidelines set forth by department.
• Works assigned queue of accounts in order to achieve goals and objectives.
• Reviews clients’ savings to determine funds necessary to complete settlements and payments of company fees
• Gathers and submits required documentation for approval and payment of account
• Responsible for reports and various other tasks assigned by direct supervisors
• Works business to business with a large network of law firms, multinational banks and other financial institutions on behalf of a large portfolio of the firm’s mutual clients
• Analyze clients’ finances to negotiate settlement agreements allowing many people to resolve pending litigation and avoid bankruptcy

• Respond to customer inquiries using Interactive Voice Response (IVR) or web based portal regarding information on healthcare programs and services
• Record customer interactions and transactions by documenting details of inquiries, complaints, comments, and actions taken
• Refer unresolved customer grievances to designated department for further investigation
• Assist clients in English and Korean

• Screen new employees and provided necessary training
• Screen new employees and provided necessary training
• Perform client-related customer service and problem-solving duties
• Maintain company website and email
• Supervise the staff and provide productive feedback
• Taking responsibility for the business performance of the restaurant
• Organize the inventory for supply orders and bills
• Planning, designing, and coordinating menus