June Watkins
Atoka,TN
Overview
26
26
years of professional experience
1
1
Certification
Work History
Billing Manager
Lifesigns
Memphis, TN
08.2017 - Current
- Reviewed billing problems, researched issues, and resolved concerns.
- Trained and mentored staff on procedures, compliance requirements, and collections techniques.
- Worked with customers to develop payment plans and bring accounts current.
- Managed monthly billing process to complete billings and returns to meet company revenue recognition policies.
- Established and checked coding procedures, monitored reports and updated internal files.
- Utilized financial software to prepare consolidated financial statements.
- Performed billing, collection, and reporting functions for office.
- Maintain File Maintenance within practice management system.
Verifications Supervisor/Employer Database Manager
LIFESIGNS
Memphis
07.2011 - 07.2017
- Maintain database of employers and contracts
- Administrator for website access and security to multiple insurance company websites
- Analyze insurance payments to ensure accurate verifications
- Research major payers guidelines regarding Preventive Services
- Estimate patient's responsibility.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Collected, arranged, and input information into database system.
- Gathered, organized and input information into digital database.
- Generated reports detailing findings and recommendations.
- Developed and updated tracking spreadsheets for process monitoring and reporting.
- Led multiple projects simultaneously, adhering to strict deadlines and producing quality work
- Extracted system data, identifying challenges and proposing development solutions
- Supervised and trained staff providing leadership and supportive working environment
- Maintained trusted vendor relationships in support of quality data initiatives
- Provided reporting and technical expertise for maintenance of organizational processes
- Set up and controlled user access levels across databases to protect important data
- Modified databases to meet needs and goals determined during planning process
Reimbursement Specialist
Lifesigns
Memphis, TN
01.2010 - 07.2011
- Review charges and assign appropriate CPT codes
- Charge and payment entry
- Maintain Excel spreadsheet deposit log
- Balance daily payment entry and monthly deposits
- Electronic claim submission through clearinghouse.
- Billed and collected for claims submitted on clients' behalf.
- Followed up on denied and unpaid claims to resolve problems and obtain payments
- Coordinated with insurance providers to verify customer's policy benefits in relation to claims
- Employed clinical and billing codes expertise to correct billing inconsistencies
- Prevented delays and claim denials by correcting information prior to submission
- Trained department employees in proper billing and accounting procedures
- Created documents in accordance with payer guidelines and submitted to appropriate parties
Owner/Operator
WEBB SUPPLY, INC
Munford, TN
01.2006 - 01.2010
- Customer Service Shipping and receiving
- Payroll
- Process tax reports
- Design and maintain Company website.
Reimbursement Supervisor
Accredo/Nova Factor
Memphis, TN
02.2000 - 01.2006
- Investigate and review claims and collection involving customers and third party payers
- Ensure all contract requirements are followed
- Generate and analyze reports to ensure all reimbursement goals are met
- Oversee team of employees and allocate work assignments
- Complete Performance Reviews annually and semi-annually
- Assist in setting individual and team goals
- Developed departmental goals, objectives, standards of performance, policies and procedures.
Insurance Analyst
ACCREDO/NOVA FACTOR
Memphis, TN
01.1999 - 01.2000
- Audit employee charts to insure accuracy in billing
- Process and approve/deny Financial Assistance Applications
- Coordinated and presented training classes for Reimbursement teams
- Identified potential problems and made recommendations for improvement.
Patient Account Representative
ACCREDO/NOVA FACTOR
Memphis, TN
01.1998 - 01.1999
- Verified benefits and ensured that accounts were set up properly
- Compiled itemized bills for patients
- Offered friendly customer service to patients while answering their questions regarding their accounts
- Worked with various payers
- Assisted in training new team members on billing procedures.
Education
Certified Professional Biller Training - CPB-Certified Professional Billing
AAPC
Online06.2021
Skills
- Certified Professional Coder (CPC)
- Customer Service
- Scheduling
- Insurance Billing
- Audits
- NextGen
- Professional Presentations
- RealMed
- Eligibility Verification
- Claims Processing
- Collections Processing
- Data Analysis
- Account Reconciliation
- Payment Processing
- Database Management
Certification
- CPC-Certified Professional Coder, AAPC - August 2010- Current
Timeline
Billing Manager
Lifesigns
08.2017 - Current
Verifications Supervisor/Employer Database Manager
LIFESIGNS
07.2011 - 07.2017
Reimbursement Specialist
Lifesigns
01.2010 - 07.2011
Owner/Operator
WEBB SUPPLY, INC
01.2006 - 01.2010
Reimbursement Supervisor
Accredo/Nova Factor
02.2000 - 01.2006
Insurance Analyst
ACCREDO/NOVA FACTOR
01.1999 - 01.2000
Patient Account Representative
ACCREDO/NOVA FACTOR
01.1998 - 01.1999
Certified Professional Biller Training - CPB-Certified Professional Billing
AAPC