June Williams
Summary
Skilled in customer service and computer proficiency, I excelled at Baltimore County Public Schools by effectively managing high-stress situations and enhancing customer loyalty through empathetic conflict resolution. My ability to maintain professionalism and foster strong client relationships led to significant repeat business and positive feedback.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
25
25
years of professional experience
Work History
Customer Service Representative
Baltimore County Public Schools
09.2011 - 11.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Support Specialist
Department of Justice
01.2000 - 12.2010
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
Education
Bachelor of Science - Computer And Information Systems
University of Maryland
MD05-2014
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Call center experience
- Computer proficiency
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Timeline
Customer Service Representative
Baltimore County Public Schools
09.2011 - 11.2024
Customer Support Specialist
Department of Justice
01.2000 - 12.2010
Bachelor of Science - Computer And Information Systems
University of Maryland
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