June Anne Calip-Manalo
Las Vegas,NV
Summary
Highly motivated with a keen desire to embrace new challenges. My strong work ethic, adaptability, and exceptional interpersonal skills enable me to thrive in diverse environments. I excel at working autonomously, demonstrating a capacity to quickly master new skills and tasks.
Overview
12
12
years of professional experience
Work History
VIP Services Manager
Circa Resort & Casino, theD Hotel & Casino
Las Vegas
2020.10 - Current
- Played a pivotal role on the management team during the historic opening of the first Casino/Resort in Downtown Las Vegas in 40 years
- Addressed and resolved customer inquiries and complaints that required management-level attention and resolution
- Effectively delegated tasks to staff, establishing clear priorities and goals to ensure smooth operations
- Offered leadership, guidance, and mentorship to newly hired employees, imparting knowledge of various company programs and standards
- Spearheaded the recruitment and training of new staff members to ensure alignment with job requirements and company standards
- Conducted thorough performance evaluations for employees and provided continuous feedback and coaching to enhance performance
- Generated comprehensive, accurate, and timely reports detailing project activities and operational performance
- Participated in the interview process for prospective employees and collaborated with HR to make informed hiring decisions
- Evaluated individual and team performance metrics to identify areas for improvement and implement strategies to enhance business outcomes
- Organized and led team meetings to review business performance, communicate priorities, and foster collaboration among team members
- Managed a team of 16 front desk agents, 16 bellmen, 10 VIP representatives, 3 assistant managers, and 5 supervisors
- Oversaw daily operations for a 512-room resort, ensuring exceptional guest experiences and efficient workflow management.
Lead VIP Representative
theD Hotel & Casino
Las Vegas
2017.11 - 2020.10
- Provided personalized assistance to guests during check-in, offering information about the hotel's services and amenities
- Maintained accurate client accounts by collecting, recording, and updating personal and financial details
- Offered guests comprehensive information about the hotel's amenities, local attractions, cultural sites, dining options, nightlife, and museums
- Engaged with patrons in conversation, addressing inquiries, and resolving complaints to ensure a positive guest experience
- Managed reservations received via phone or online platforms, ensuring accuracy and efficiency in booking processes
- Conducted gaming rating evaluations to assess and enhance guest experiences within the casino
- Demonstrated a commitment to delivering exceptional service to every customer through proactive engagement and attentive assistance
- Managed a multi-line telephone system to provide general information and address inquiries from guests
- Liaised with housekeeping or maintenance teams to promptly report and resolve room or building issues, ensuring guest satisfaction and safety.
Lead Room Reservations
theD Hotel & Casino
Las Vegas
2015.07 - 2017.11
- Managed the input and confirmation of reservations for guests, ensuring accuracy and completeness
- Maintained detailed records of room availability and guest accounts, utilizing both manual and computerized systems
- Documented guest comments or complaints and promptly escalated issues to management for resolution
- Conducted thorough reviews of guest accounts and charges during the check-out process, addressing any discrepancies or concerns
- Verified customer credit information to establish appropriate payment methods for accommodations, maintaining financial integrity
- Facilitated communication by transmitting and receiving messages via telephones or telephone switchboards, ensuring effective guest interaction and coordination.
Accounting & Database
Beauty Supply Warehouse
N. Las Vegas
2012.09 - 2015.07
- Generated monthly and year-end closing statements, financial documents, and invoices, ensuring accuracy and compliance with accounting standards
- Maintained meticulous records of invoices and collections, facilitating efficient monitoring of billing processes and cash inflows
- Conducted regular reviews of balance sheets and income statements to assess and analyze financial performance, identifying areas for improvement
- Managed product ordering and merchandising activities, ensuring optimal inventory levels and attractive product displays to enhance sales and customer satisfaction.
Education
College of Southern Nevada
2010-05
St. College of Manila High School
2008-03
Skills
- Revenue Forecasting
- Verbal and Written Communication
- Performance Tracking and Evaluation
- Employee Coaching and Motivation
- Budget Management
- Scheduling and Coordinating
- Computer Skills
- Saflock
- Oracle (Opera)
- Microsoft Office
- Alice Platform
- Aristocrat
- Salto
- Agilysys (LMS)
- Hotsos
Timeline
VIP Services Manager
Circa Resort & Casino, theD Hotel & Casino
2020.10 - Current
Lead VIP Representative
theD Hotel & Casino
2017.11 - 2020.10
Lead Room Reservations
theD Hotel & Casino
2015.07 - 2017.11
Accounting & Database
Beauty Supply Warehouse
2012.09 - 2015.07
College of Southern Nevada
St. College of Manila High School
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