June Anne Calip-Manalo
Las Vegas,NV
Summary
Highly motivated with a keen desire to embrace new challenges. My strong work ethic, adaptability, and exceptional interpersonal skills enable me to thrive in diverse environments. I excel at working autonomously, demonstrating a capacity to quickly master new skills and tasks.
Overview
12
12
years of professional experience
Work History
VIP Services Manager
Circa Resort & Casino, theD Hotel & Casino
Las Vegas
10.2020 - Current
- Played a pivotal role on the management team during the historic opening of the first Casino/Resort in Downtown Las Vegas in 40 years
- Addressed and resolved customer inquiries and complaints that required management-level attention and resolution
- Effectively delegated tasks to staff, establishing clear priorities and goals to ensure smooth operations
- Offered leadership, guidance, and mentorship to newly hired employees, imparting knowledge of various company programs and standards
- Spearheaded the recruitment and training of new staff members to ensure alignment with job requirements and company standards
- Conducted thorough performance evaluations for employees and provided continuous feedback and coaching to enhance performance
- Generated comprehensive, accurate, and timely reports detailing project activities and operational performance
- Participated in the interview process for prospective employees and collaborated with HR to make informed hiring decisions
- Evaluated individual and team performance metrics to identify areas for improvement and implement strategies to enhance business outcomes
- Organized and led team meetings to review business performance, communicate priorities, and foster collaboration among team members
- Managed a team of 16 front desk agents, 16 bellmen, 10 VIP representatives, 3 assistant managers, and 5 supervisors
- Oversaw daily operations for a 512-room resort, ensuring exceptional guest experiences and efficient workflow management.
Lead VIP Representative
theD Hotel & Casino
Las Vegas
11.2017 - 10.2020
- Provided personalized assistance to guests during check-in, offering information about the hotel's services and amenities
- Maintained accurate client accounts by collecting, recording, and updating personal and financial details
- Offered guests comprehensive information about the hotel's amenities, local attractions, cultural sites, dining options, nightlife, and museums
- Engaged with patrons in conversation, addressing inquiries, and resolving complaints to ensure a positive guest experience
- Managed reservations received via phone or online platforms, ensuring accuracy and efficiency in booking processes
- Conducted gaming rating evaluations to assess and enhance guest experiences within the casino
- Demonstrated a commitment to delivering exceptional service to every customer through proactive engagement and attentive assistance
- Managed a multi-line telephone system to provide general information and address inquiries from guests
- Liaised with housekeeping or maintenance teams to promptly report and resolve room or building issues, ensuring guest satisfaction and safety.
Lead Room Reservations
theD Hotel & Casino
Las Vegas
07.2015 - 11.2017
- Managed the input and confirmation of reservations for guests, ensuring accuracy and completeness
- Maintained detailed records of room availability and guest accounts, utilizing both manual and computerized systems
- Documented guest comments or complaints and promptly escalated issues to management for resolution
- Conducted thorough reviews of guest accounts and charges during the check-out process, addressing any discrepancies or concerns
- Verified customer credit information to establish appropriate payment methods for accommodations, maintaining financial integrity
- Facilitated communication by transmitting and receiving messages via telephones or telephone switchboards, ensuring effective guest interaction and coordination.
Accounting & Database
Beauty Supply Warehouse
N. Las Vegas
09.2012 - 07.2015
- Generated monthly and year-end closing statements, financial documents, and invoices, ensuring accuracy and compliance with accounting standards
- Maintained meticulous records of invoices and collections, facilitating efficient monitoring of billing processes and cash inflows
- Conducted regular reviews of balance sheets and income statements to assess and analyze financial performance, identifying areas for improvement
- Managed product ordering and merchandising activities, ensuring optimal inventory levels and attractive product displays to enhance sales and customer satisfaction.
Education
College of Southern Nevada
05-2010
St. College of Manila High School
03-2008
Skills
- Revenue Forecasting
- Verbal and Written Communication
- Performance Tracking and Evaluation
- Employee Coaching and Motivation
- Budget Management
- Scheduling and Coordinating
- Computer Skills
- Saflock
- Oracle (Opera)
- Microsoft Office
- Alice Platform
- Aristocrat
- Salto
- Agilysys (LMS)
- Hotsos
Timeline
VIP Services Manager
Circa Resort & Casino, theD Hotel & Casino
10.2020 - Current
Lead VIP Representative
theD Hotel & Casino
11.2017 - 10.2020
Lead Room Reservations
theD Hotel & Casino
07.2015 - 11.2017
Accounting & Database
Beauty Supply Warehouse
09.2012 - 07.2015
College of Southern Nevada
St. College of Manila High School
Similar Profiles
Preston WaltersPreston Walters
Lead VIP Property Host at Circa Resort and CasinoLead VIP Property Host at Circa Resort and Casino
ELVA AGUILARELVA AGUILAR
Concierge at Circa Resort & CasinoConcierge at Circa Resort & Casino
Samuel SilverSamuel Silver
Special Events Coordinator at Circa Hotel & CasinoSpecial Events Coordinator at Circa Hotel & Casino