James Austin
Portsmouth
Summary
Computer science student and programming instructor at Youth Development Organization. Proven self-motivation and problem-solving skills, complemented by years of experience in troubleshooting and technical support.
Overview
6
6
years of professional experience
Work History
Programming Instructor
Youth Development Organization
04.2025 - Current
- Planned and implemented curriculum to teach coding for game design and robotics, using the programming languages GML and C.
- Regularly assisted with system imaging and other general troubleshooting tasks for the program's computer lab.
- Assisted fellow instructors by learning basic electrical engineering principles, thereby offering more support to students.
Creative Director
Crimson Parcel Games
06.2019 - Current
- Developed and sold tabletop roleplaying games on an online marketplace.
- Performed extensive research into coding for video game development and created multiple solo projects.
- Built skills in both writing and graphic design.
- Regularly coordinated with artists and co-writers and communicated with fans.
Assistant Store Manager
Theory Wellness
06.2022 - 08.2024
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed inventory, finance reporting, and opening and closing procedures.
- Managed store computer systems and performed frequent troubleshooting.
Associate Engineer
Thrive Networks Global
09.2020 - 11.2021
- Provided Tier 1 IT support to non-technical business users via a remote desktop connection.
- Configured Active Directory and other software to set up work stations and work accounts for employees.
- Managed high levels of call flow and responded to technical support needs.
- Used ticketing systems to document support actions and requests.
Education
Associate of Applied Science - Computer Information Sciences
Northern Essex Community College
Haverhill, MA06-2026
Skills
- Project-based learning
- Software development experience
- Object-oriented programming
- Self motivation
Timeline
Programming Instructor
Youth Development Organization
04.2025 - Current
Assistant Store Manager
Theory Wellness
06.2022 - 08.2024
Associate Engineer
Thrive Networks Global
09.2020 - 11.2021
Creative Director
Crimson Parcel Games
06.2019 - Current
Associate of Applied Science - Computer Information Sciences
Northern Essex Community College