Dynamic student, adept at enhancing customer satisfaction through effective communication and problem-solving. Proven ability to manage time efficiently, while supporting team collaboration, and optimizing processes with various software tools. Committed to ongoing education and self-motivation, ensuring tasks are completed on schedule.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Pet Care Specialist
Petsmart
Augusta, GA, Baton Rouge, LA, GA/LA
06.2025 - Current
Provided daily care for pets, ensuring proper feeding and cleanliness.
Assisted customers in selecting appropriate pet products and services.
Maintained accurate records of pet care routines and customer interactions.
Educated pet owners on best practices for nutrition and training.
Collaborated with team members to create a welcoming environment for pets and owners.
Conducted regular inventory checks to ensure adequate supply of pet products.
Kept facility areas clean, neat and sanitized for optimal animal health and well-being.
Fed pets on-schedule and with appropriate food for developmental or health requirements.
Communicated positively with clients to understand and meet pets' unique needs.
Monitored pets for signs of distress, injury and illness and coordinated caring responses.
Submitted reports with photo updates to keep pet parents informed.
Refilled shampoo bottles, sanitized clippers, combs, and brushes, and placed clean towels at each station following shift completion.
Administered medication and treatment as prescribed by veterinarian to optimize animal health.
Managed inventory levels of supplies such as food items, bedding materials, toys, and treats, ensuring adequate stock is always maintained.
Contributed innovative ideas and solutions to enhance team performance and outcomes.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Apprentice Success Coah
Seigler's Karate Center
Evans, GA
04.2020 - 04.2022
Embraced ongoing education and learning opportunities to develop new skills.
Managed tasks and responsibilities for front office employees when the team was understaffed.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Updated and maintained databases with current information.
Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Utilized various software and tools to streamline processes and optimize performance.