Junefrida Romion
Downers Grove,IL
The way to get started is to quit talking and begin doing.
Walt Disney
Summary
Medical assistant
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
6
6
years of professional experience
Work History
House Keeping /Quality Analyst
Navy Gateway Inns & Suites
San Diego , CA
12.2011 - 01.2013
- Room service.
- House keeping
- Quality assurance
- Maintaining the cleanliness of the rooms.
- Making sure the beds is clean and complete ,with lines , and comforter.
- Making sure the rooms are perfectly pleasant and ready to the guess.
- Making sure the rooms amenities are complete .
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
- Verified each completed room against standard plans to maintain consistency.
- Collaborated with front desk to respond promptly to guest requests and promote positive experience.
- Stocked room attendant carts with supplies to keep carts organized and clean.
- Practiced safe work habits and wore protective safety equipment.
- Placed housekeeping staff on specific shifts and room blocks based on abilities and daily requirements.
- Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
- Established hands-on, proactive management style to facilitate improvements to workflow and room turnover.
- Reviewed employee performance and devised improvement plan to achieve goals.
- Inventoried incoming supplies and placed items in stock for use by personnel.
- Prepared work schedules for associates to promote proper staffing levels.
- Communicated guest service scores to drive improvement and higher guest satisfaction.
- Submitted repair requests to maintenance team to reduce operating costs and improve energy-saving strategy.
- Developed training programs to build employee performance, improve employee engagement and increase employee retention.
- Sustained safety protocols to support proper and cost-effective equipment and material usage.
- Checked inventory for required supplies and made lists for needed cleaning products.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Monitored supply levels and requested new items to maintain completing daily cleaning tasks.
- Delegated work to staff, setting priorities and goals.
- Communicated with maintenance team on damages to repair.
- Monitored cleanliness of lobby, swimming pool and other common areas.
- Assessed daily workloads, scheduled and planned daily assignments and oversaw numerous projects.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reported damage or theft of hotel property to management.
- Maintained quality assurance procedure documentation.
Medical Assistant
Dr. Tiangco
San Diego , CA
03.2011 - 04.2012
- Scheduled appointments for patients via phone and in person.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Measured vital signs and took medical histories to prepare patients for examination.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Organized charts, documents and supplies to maintain team productivity.
- Cleaned and maintained medical equipment following procedures and standards.
- Documented notes during patient visits.
- Responded to patient callbacks and phone-in prescription refill requests.
- Educated patients about medications, procedures and physician's instructions.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Assessed, documented and monitored vital signs for patients within outpatient setting.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
- Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking
- Collaborated with local pharmacies to resolve and clarify issues with patient medication.
- Followed principles of asepsis and infection control to meet patient safety guidelines.
- Administered rapid tests for COVID and strep to help clinical staff assess conditions.
- Performed preliminary physical tests to accurately record results in patient history summary.
Head -Cashier
99cent only store
San Diego , CA
04.2007 - 02.2011
- Trained new team members in cash register operation, stock procedures and customer services.
- Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.
- Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff.
- Prepared cash deposits and balanced store safe for opening and closing of business.
- Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
- Helped customers find specific products, answered questions and offered product advice.
- Resolved and balanced cash drawers at end of shifts to generate accurate reports for cash registers.
- Learned roles of other departments to provide coverage and keep store operational.
Education
High School Diploma -
05.2000
Some College (No Degree) - Medical Assistant
Skills
- Customer Service
- Adaptable
- Calm and Level-Headed Under Duress
- Certified in Basic Life Support (BLS)
- CPR
- Medical Terminology in English
- Reliable Transportation
- Diagnostic Procedures
- Patient Management
- Communicating With Patient Families
- Proper Sterilization Techniques
- Needs Assessments
- Lab Equipment Operation
- General Housekeeping Ability
- Patient Toileting
- Understands Medical Procedures
- Restocking Lab Supplies
- IDX Appointment Scheduling
- EKG Set up and Monitoring
- Vital Sign Monitoring
- Human Anatomy and Physiology
- Valid Illinois Driver's License
- HIPAA Compliance
- Patient Assessments
- Patient Relations
- Patient Bathing
- Equipment Sterilization
- Sterile Technique
- Professional Bedside Manner
- First Aid
- Medical Records Management
- Patient Skin and Nail Care
- Phlebotomy
- Lab Equipment Setup
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
House Keeping /Quality Analyst - Navy Gateway Inns & Suites
12.2011 - 01.2013
Medical Assistant - Dr. Tiangco
03.2011 - 04.2012
Head -Cashier - 99cent only store
04.2007 - 02.2011
Cajidiocan National High School - High School Diploma,
Concorde Career College San -Diego - Some College (No Degree), Medical Assistant