- Detail-oriented professional with hands-on experience on the floor at Bloom Energy and a proven track record of leadership. Seeking a Shift Lead Technical Support position to leverage my technical expertise, excellent problem-solving skills, and team management abilities to ensure seamless operation and exceptional customer support in a dynamic and fast-paced environment.
- Demonstrated success in improving production output and quality with a focused and methodical approach. Well-versed in contributing to major plant changes, including equipment upgrades, process changes, and retooling processes. Diplomatic and motivational leader.
Hi, I’m
Junelane Yumang
Dublin,Ca
Summary
Overview
13
years of professional experience
Work History
BLOOM ENERGY, 44408 Pacific Commons
Stack Manufacturing Lead
04.2022 - Current
Job overview
- Communicated job expectations and monitored employees.
- Completed production plans by scheduling and assigning personnel to daily tasks.
- Identified problems and implemented effective solutions.
- Reported tool, machinery and equipment issues to maintenance personnel.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Operated various machines used in production processes.
- Continuously checked products for quality assurance according to strict guidelines.
- Performed quality checks on finish products to verify compliance specifications and assign appropriate quality grades.
USPS
PSE MAIL PROCESSING CLERK
09.2021 - 12.2021
Job overview
- Used automated mail processing equipment to sort and collate mail.
- Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
- Weighed letters and packages and calculated costs based on classification, weight, and destination.
- Processed and organized incoming mail for distribution to appropriate departments.
- Labeled packages with clear, correct information to reduce mailing errors.
Blackstone Gaming, LLC.
Third-Party Proposition Player
06.2017 - 01.2020
Job overview
- Responded to inquiries by addressing player questions about game operations, machine functions and payouts.
- Explained game instructions and rules to customers.
- Monitored customers and searched for violations of gaming regulations and casino policies.
- Interacted with casino customers by answering questions, addressing concerns and handling escalations.
- Took customer bets, paid out winnings and collected losing bets.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
Pancake House Inc.
Restaurant Server
09.2010 - 03.2011
Job overview
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Greeted new customers, discussed specials, and took drink orders.
- Bussed and reset tables to keep dining room and work areas clean.
- Stayed up-to-date on menu changes to help customers make food choices.
- Served food and beverages promptly with focused attention to customer needs.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Education
Cavite State UniversityNaic, Cavite Philippines
Bachelor of Science from Hotel and Restaurant Management
04.2010
University Overview
Skills
- Material Handling
- Quality Assurance
- Standard Operating Procedures Proficient
- Maintaining Clean Work Areas
- Assembly Line Supervision
- Effective Working Relationships
- Quality Control
- Duty Assignments
- Safety Audit
- Training and Development
- Quality Inspections
- Safety Requirements
- Product Inspection
Additional Information
Additional Information
- February 14 – 15, 2008 SEMINAR ON HUMAN RESOURCES Puerto Azul Beach & Country Club (Ternate, Cavite) October 6, 2007 BAR TOUR AND FLAIRETENDING Aristocrat Restaurant & Flair Gym September 14, 2007 SEMINAR ON ROOMS DIVISION Century Park Hotel (Malate Manila) December 21, 2006 SEMINAR ON FOOD AND BEVERAGE OVERVIEW Napkin Folding and Table Settings Traders Hotel Manila August 25, 2006
Availability
See my work availability
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Available
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Quote
"Train people well enough so they can leave, treat them well enough so they don't want to."
Timeline
Stack Manufacturing Lead
BLOOM ENERGY, 44408 Pacific Commons
04.2022 - Current
PSE MAIL PROCESSING CLERK
USPS
09.2021 - 12.2021
Third-Party Proposition Player
Blackstone Gaming, LLC.
06.2017 - 01.2020
Restaurant Server
Pancake House Inc.
09.2010 - 03.2011
Cavite State University
Bachelor of Science from Hotel and Restaurant Management
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