Junell Taylor

• Correspond or interview customers, agents, police, and witnesses to compile information for resolution
• Collaborate with other departments to minimize risk and fraudulent activity
• Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
• Reviewed police reports, medical treatment records and physical property damage to determine extent of liability.
• Document all investigation activity and presented reports to management.
• Evaluated insurance policies and analyzed damages to determine coverage.

• Managed financial processes of 32 train stations and oversight of $30M+ in revenue reconciliations for one of the largest Commuter Operations divisions in the United States
• Led qualitative and quantitative analyses for revenue cost-savings, process improvement, and best practices
• Reduced waste by 9% by creating initiatives to increasing customer access to inventory
• Investigated and addressed system issues to enhance usability and improve functionality.
• Organized system infrastructure documentation and operating procedures, strengthening controls and enhancing overall performance.
• Mapped processes to holistically examine business flow and identify improvement opportunities.
• Strategized, evaluated, and adopted new technologies to address changing industry needs.

Chief liaison to the Senior Mechanical Director with responsibilities in the following areas:

• Partnered with Senior Managers in both Locomotive and Passenger Car Service protecting the fiscal and operational integrity of ongoing spend and initiatives
• Developed budgets and maintained financial projections, ensuring that each facility within the region adhered to spending controls
• Modified existing operations procedures to incorporate new requirements while complying with regulatory concerns and business process alterations.
• Interviewed clients to gather design information, translating technical data into actionable metrics for engineering projects.
• Performed risk management analyses of proposed installations to mitigate both internal and customer liabilities.
• Conferred with facility engineers to implement operating procedures, resolve system problems and provide technical information.
• Attended project planning meetings to coordinate mechanical system designs with structural and architecture teams, mitigate design conflicts, and coordinate delivery timelines.

• Lead support administrator to the Superintendent, assisting in the management of a $1.2B operating budget and the management of both 1500 contract and non-contractual employees
• Created, managed, and produced all internal events, including the coordination of volunteer staff, vendor solicitation, and contract negotiations
• Managed and monitored facility projects from infancy stage to completion.
• Generated, analyzed and modified budgets to allocate resources and estimate financial requirements for future projects.
• Developed and updated spreadsheets and databases to track, analyze and report on performance and data.

• Intermodal Shipment Account Manager for six of the largest intermodal providers
• Developed vendor relationships and partnered with them to to apply fixes to impacted containers
• Created and distributed detailed reports to assist in management of domestic and international shipment processes at both train and individual shipment levels
• Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
• Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes, and followed up to achieve resolution.

• Provided service to both internal and external customers by interchanging railroad cars from foreign railroads
• Assisted yard crews with transit work, such as, but not limited to workplan development for future setouts and inventory updates