Customer-focused professional with successful years in the Aviation industry. Strong leader and problem-solver. Uses decision-making skills and sound judgment to positively impact company success.
Overview
6
6
years of professional experience
Work History
Customer Service Manager
Air Ventures Hawaii
2021.05 - Current
Managed a team of customer service representatives as well as pilots, fostering a positive work environment focused on teamwork and collaboration.
Enhanced customer satisfaction by streamlining support processes and implementing new strategies.
Oversee everyday operations
Increased team productivity by providing ongoing training and support to customer service representatives.
Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Monthly CSR and Pilot schedules
Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Collaborated with upper management to improve customer service processes and support structures company-wide.
Kept accurate records to document customer service actions and discussions.
Payroll and Invoicing
Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Client Services Representative
Atlantic Aviation Inc
2019.07 - Current
Customer Service, phone, and computer Skills
Reserve Car Rentals / Hotel accommodations for crew and passengers
Respond to customer requests, offering excellent support and tailored recommendations to address needs.
Aviation Fuel knowledge
Streamlined processes for efficient client communication, resulting in improved customer retention rates.
Billing knowledge
Developed customized solutions for clients, addressing their unique requirements and preferences.
Customer Service Representative
Safari Aviation
2017.11 - 2020.03
Completing the weight and balance of the Helicopter for pilots
Answered constant flow of customer calls with minimal wait times.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Responded to customer requests for tours and company information.
Delivered exceptional customer service to every customer by creating welcoming and positive experiences.
Education
High School Diploma -
Kapaa High School
Kapaa, HI
05.2012
Skills
Aviation
Phone etiquette
Customer Service
Problem-Solving
MS Office. Word, and Powerpoint
Multitasking
Decision Making
Team Leadership
Staffing Coordination
Training and Mentoring
Complaint Resolution
Employee Scheduling
Timeline
Customer Service Manager
Air Ventures Hawaii
2021.05 - Current
Client Services Representative
Atlantic Aviation Inc
2019.07 - Current
Customer Service Representative
Safari Aviation
2017.11 - 2020.03
High School Diploma -
Kapaa High School
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