June Ortiz-Soto Rivera
San Antonio,Texas
Summary
Performance-focused Medical Assistant offering broad-based experience in medical administration and patient care management. Talented at building and cultivating professional relationships, coordinating appointments and performing wide range of treatment procedures. Well-defined communication, technical and analytical aptitudes.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Certified Clinical Medical Assistant/Practicum
Emory/ St. Francis Hospital, 2122 Manchester Expressway
01.2020 - 04.2020
- Assisted 50+ patients with care throughout one or more physician practices.
- Greeted patients, obtained appropriate patient information and medical history, and documented patient medical and physical histories in Electronic Medical Records
- Assisted with administrative duties as needed, including scheduling
- Rendered limited direct patient care; Recorded vital signs: aided staff with examinations
- Instructed patients and family members on care requirements as directed by attending physician or advanced practice clinician
- Coordinates telephone and in-basket requests to refill prescription drug medications and report test results in accordance with provider instructions; responds accordingly to other requests under physician or other licensed provider's guidance.
- Prepared and maintained examination/treatment rooms, including inventory of supplies and equipment.
- Practiced Standard Precautions, and complied with established risk management, HIPAA, and safety procedures.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions
- Obtained client medical history, medication information, symptoms, and allergies
Administrative Assistant
Solace Expressions LLC
08.2017 - 08.2019
- Organized and implemented office procedures, such as records, orders, mail, and health records systems for 75+ clients.
- Provided training to clinicians, and staff in understanding and using service-related systems and software.
- Executed record filing system to improve document organization and management
- Maintained calendars and necessary credentialing for clinicians and staff
- Performed full range of receptionist, recordkeeping, and miscellaneous clerical duties within ambulatory settings
- Completed request forms, manually and automated, for individual clients, and other requests
- Maintained and monitored patient appointment schedules for clinic/practice
- Responsible for scheduling appointments, canceling, re-scheduling patient's appointments; entering no-show information; as well as monitoring electronic wait list
- Completed encounter forms to obtain appropriate workload credit, verifying and updating demographics and insurance information
- Calculated, prepared, and issued invoices, account statements, and other financial statements, reconciled various balance sheets
- Maintaining monthly reconciliations for accounts with Department of Human Services, Tricare/CHAMPVA as well as other insurers
- Communicated pertinent information to patients, co-workers, and clinical staff members; provided clerical support to include, but not limited to preparing/mailing letters, placing phone calls, printing labels, maintaining/updating rosters, and phone lists, and running various reports; performing accurate eligibility assessments, co-pays, and pre-authorization requirements
- Conducted interviews, as well as performed E-Verify background checks for new hires
- Assisted in coordinating administrative personnel functions; initiating personnel requisitions; monitors overtime and attendance records; assists in preparing and monitoring employees' payroll
- Monitored inventory of office supplies, reviewed purchase requisitions and requests for payments.
- Scheduled office meetings and client appointments for staff teams
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency
Front Desk Clerk
Blue Skies of Texas Retirement
10.2015 - 04.2016
- Greet residents, guests, and visitors and assists them with questions, directions, transmitting documents, making copies, and answering requests for information
- Provided administrative and clerical support as needed, answered incoming phone calls using effective customer service skills and forwards calls, as appropriate
- Ensured areas under Front Desk control remain secure and in good order, including limiting unauthorized visitors beyond established points
- Respond to fire alarm panel, notified Maintenance Coordinator and direct staff to emergency location in accordance with established procedures
- Maintained strict accountability of all cash, check and credit card payments, reconciled and submitted weekly to Finance Department
- Picked up internal mail from Executive Offices daily and distributed accordingly along with facility mail and packages
- Submitted work orders to Maintenance as requested from residents and staff
- Completed resident billing for incidental resident charges when needed.
Pharmacy Technician Assistant3
96th Medical Group
10.2011 - 05.2012
- Accurately delivered medication to 100+ patients using correct processes and procedures, to hundreds of hospital patients with no errors daily
- Entered prescriptions into outpatient computer system reviewing profile for allergies, drug/drug or drug/food interactions, and duplicate order
- Coordinated with Prescriber or Pharmacist to clarify issues or problems with dosing, interactions, or instructions
- Assisted in maintaining pharmacy drug stock by regularly, checking for low inventory level; communicating immediately with pharmacist when inventory levels are low.
- Provided printed information to customers on drug interactions, side effects, dosage, and storage of pharmaceuticals
- Performed general clerical duties, answering phone calls, printing, copying, faxing, filing, and training other volunteers
- Maintain knowledge of medical terminology.
- Tracked pharmacy inventory and reported medication numbers to lead pharmacists
Education
CVCC -
Medical Assistant Organization - HistorianFayetteville Technical Community College
Fayetteville, NCAssociates Degree (A.A.S) -
Chattahoochee Valley Community College
Phenix City, AL06.2020
Skills
- Knowledge of - Cerner, Allscripts, Therasoft
- Relias Training- Various -upon request
- Business Correspondence
- Document Retrieval
- Process Optimization
- Data Entry Documentation
- Typing Proficiency
- Workflow Planning
Certification
Medical Office Specialist - Fayetteville Technical Community College
Medical Terminology, Medical Billing 1 and 2, Health Insurance
Specialist, Medical Office Assistant
Timeline
Certified Clinical Medical Assistant/Practicum
Emory/ St. Francis Hospital, 2122 Manchester Expressway
01.2020 - 04.2020
Administrative Assistant
Solace Expressions LLC
08.2017 - 08.2019
Front Desk Clerk
Blue Skies of Texas Retirement
10.2015 - 04.2016
Pharmacy Technician Assistant3
96th Medical Group
10.2011 - 05.2012
CVCC -
Medical Assistant Organization - HistorianFayetteville Technical Community College
Associates Degree (A.A.S) -
Chattahoochee Valley Community College
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