JUNEQUA "JAE" WARD
Inglewood,CA
Summary
Detail-oriented Cargo Agent with over 17 years of experience in logistics and safety compliance. Proven ability to manage documentation and train staff effectively, ensuring smooth operations and customer satisfaction. Experienced Cargo Agent recognized for strong customer service skills and problem-solving abilities. Successfully coordinated cargo logistics, ensured safety compliance, and trained new team members. Ready to leverage expertise to enhance operational efficiency and customer satisfaction.
Overview
18
18
years of professional experience
Work History
Cargo Agent
Delta Air Lines, Inc
Los Angeles, California
12.2008 - 06.2026
- Coordinated cargo handling and logistics for efficient aircraft loading and unloading.
- Monitored cargo weight and balance to ensure safety compliance during flight operations.
- Inspected cargo shipments for damage or discrepancies prior to departure.
- Managed documentation for inbound and outbound cargo shipments accurately.
- Assisted in training new staff on safety protocols and operational procedures.
- Resolved customer inquiries related to cargo status and delivery timelines promptly.
- Verified proper documentation for shipments including bills of lading, manifests, customs documents and other required paperwork.
Education
Associate of Arts - Business Administration
Santa Monica College
Santa Monica, CA07-2026
Skills
- Project management
- Customer service
- Logistics coordination
- Documentation management
- Safety compliance
- Training development
Timeline
Cargo Agent
Delta Air Lines, Inc
12.2008 - 06.2026
Associate of Arts - Business Administration
Santa Monica College