Ju’Nera Wilson
Arcadia La,LA
Summary
Proven receptionist with a track record of enhancing customer satisfaction at Green Clinic by streamlining appointment scheduling and improving front desk operations. Skilled in data entry and verbal communication, adept at managing multiple tasks efficiently. Demonstrates exceptional organizational and time management abilities, contributing significantly to office efficiency and client service excellence.
Overview
10
10
years of professional experience
Work History
Receptionist
Green Clinic
10.2024 - 12.2025
- Confirmed appointments, communicated with clients, and updated client records.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Assisted with onboarding new clients and securing paperwork completion.
- Maintained visitor log for entering and leaving facility for security purposes.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Maintained clean and welcoming reception area, contributing to positive first impression for visitors.
Receptionist
Leslie Lakes Retirement Center
01.2023 - 01.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Cashier
Lux Beauty Supply
12.2021 - 05.2022
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
Cashier
Nana’s Soul Food
05.2016 - 08.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Facilitated smoother checkout process, trained new employees on POS systems.
- Assisted in inventory management, contributing to reduction in stock discrepancies.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
Education
Kinesiology
Grambling State University
Grambling, LALincoln Preparatory School
Grambling, LA05.2019
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
- Appointment scheduling
- Greeting and seating clients
- Data inputting
- File management
- Mail handling
- Multi-line telephone operation
- Typing speed
- Information protection
Timeline
Receptionist
Green Clinic
10.2024 - 12.2025
Receptionist
Leslie Lakes Retirement Center
01.2023 - 01.2024
Cashier
Lux Beauty Supply
12.2021 - 05.2022
Cashier
Nana’s Soul Food
05.2016 - 08.2020
Kinesiology
Grambling State University
Lincoln Preparatory School
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