Junette McGowan
Westland,Michigan
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Collaborative leader with a dedication to partnering with coworkers to promote an engaged, empowering work culture. Documented strengths in building and maintaining relationships with a diverse range of stakeholders in dynamic, fast-paced settings.
Overview
21
21
years of professional experience
Work History
Virtual Medical Scribe
Skywriter MD
03.2022 - 11.2022
- Concise writing and dictation
- Electronic medical records
- Review chart format with a medical doctor.
- Detail phone etiquette
- Served as an integral member of the healthcare team by actively participating in meetings, offering valuable input on process improvements related to scribe services.
Quality Documentation Specialist
Nuance
11.2021 - 03.2022
- Review and verifying document records
- Assigned to handle multiple patients records
- Patient file keeping via Electronic Medical Records.
- Developed strong client relationships through consistent communication and attentive service.
- Followed all company policies and procedures to deliver quality work.
Patient Coordinator
Cavalier Dental
01.2021 - 11.2021
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients, providers, and insurance companies for a seamless healthcare experience.
- Provided excellent customer service to all patients, addressing concerns and answering questions promptly and professionally.
- Reduced wait times by effectively coordinating with medical staff on patient schedules and room availability.
- Contributed to a positive atmosphere within the clinic by maintaining a professional demeanor and compassionate attitude toward all patients.
Office Manager
Dr. Manuel Dumlao PC
07.2018 - 12.2020
- Manage all patient inquiries, conflicts, billing questions, and scheduling
- Created, maintained and updated filing systems for paper and electronic documents.
- Trained and mentored administrative employees in company policies and daily execution
- Manage office expenses, supplies and equipment
- Assist with calendar and patient load of 4 Psychiatric Doctors.
Patient Care Coordinator
Bergman &Porretta Eye Center
03.2016 - 11.2018
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Assisted in the development of care plans tailored to individual patient needs, improving overall health outcomes.
- Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.
- Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
- Monitored inventory levels of medical supplies and equipment, placing orders when necessary to prevent shortages or delays in patient care provision.
Medical Receptionist
Dr. Manuel Dumlao, PC
05.2014 - 02.2016
- Managed multi-line phone system and pleasantly greeted patients.
- Performed various administrative tasks by filing, copying and faxing documents.
- Supported office staff and operational requirements with administrative tasks.
- Supported practice growth by promoting available services through marketing materials displayed in the reception area or provided during phone conversations with prospective clients.
- Maintained current and accurate medical records for patients.
Senior Medical Assistant
Foot Healthcare Associates
01.2002 - 10.2012
- Prepared lab specimens for diagnostic evaluation.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Completed clinical procedures and gathered patient data for interpretation by physicians.
- Oriented and trained new staff on proper procedures and policies.
- Improved office efficiency by streamlining appointment scheduling and optimizing workflow processes.
- Obtained the client's medical history, medication information, symptoms, and allergies.
- Called and faxed pharmacies to submit prescriptions and refills.
- Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
Education
High School Diploma -
Frank Cody High
Medical Assisting - Medical Assisting
National Institute of Technology
2002
Skills
- Self Motivated
- Detail Oriented
- Regular and reliable attendance
- Work Independently
- Data entry experience
- Patient Charting Expertise
- Time management
- Problem-solving skills
Timeline
Virtual Medical Scribe
Skywriter MD
03.2022 - 11.2022
Quality Documentation Specialist
Nuance
11.2021 - 03.2022
Patient Coordinator
Cavalier Dental
01.2021 - 11.2021
Office Manager
Dr. Manuel Dumlao PC
07.2018 - 12.2020
Patient Care Coordinator
Bergman &Porretta Eye Center
03.2016 - 11.2018
Medical Receptionist
Dr. Manuel Dumlao, PC
05.2014 - 02.2016
Senior Medical Assistant
Foot Healthcare Associates
01.2002 - 10.2012
High School Diploma -
Frank Cody High
Medical Assisting - Medical Assisting
National Institute of Technology
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