Jung Kim
Duluth,GA
Summary
Dedicated Service Worker with a proven track record in customer service, possessing exceptional social skills and effective communication abilities. Actively seeks out opportunities to support team members and proactively address any arising issues. Fluent in both Korean and English, I bring a unique capability to navigate and bridge cultural differences, fostering understanding in diverse environments seamlessly.
Overview
15
15
years of professional experience
Work History
Server
9292 Korean BBQ
07.2023 - 11.2023
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
Interpreter
SK Battery
09.2022 - 04.2023
- Completed precise translations of official documents with correct words and phrasing to meet legal standards.
- Kept up-to-date with industry-specific terminology and jargon to accurately interpret technical or specialized language.
- Enabled effective communication during crisis situations, remaining calm under pressure while delivering accurate verbal translations quickly and efficiently.
- Interpreted conversations between foreign language-speaking clients and others.
- Enabled timely delivery of services to non-English speaking customers by translating written documents accurately and efficiently.
- Created detailed reports on accuracy of translated documents.
- Provided oral interpretations for clients during special events, successfully maintaining pace with native speakers to deliver real-time comprehension.
Case manager
KAG
08.2021 - 09.2022
- Provided exceptional customer service to clients during in-person visits or phone consultations, promoting a positive image of the company.
- Facilitated communication between clients and legal team, fostering strong relationships and trust.
- Created and printed legal documents for attorneys to review.
- Managed a high volume of cases simultaneously while maintaining strict attention to detail and meeting crucial deadlines.
- Supported applicants through visa process and helped correct different issues.
- Improved staff communication by translating key documents and correspondence between team members working with bilingual clients, enhancing overall efficiency within the organization.
- Assisted clients in identifying community resources and connecting with appropriate services.
Server
Hanshin pocha
01.2019 - 01.2020
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
Self business
Sweetmoon Bakery
01.2017 - 01.2020
- Ensured product freshness by implementing proper storage techniques and regularly rotating stock.
- Frosted and iced cakes, cupcakes, cookies, and macarons.
- Reduced waste and increased efficiency by accurately measuring ingredients and closely monitoring baking processes.
- Engaged in friendly conversation with customer to better uncover individual needs.
Baker/ Barista
Mac Lab bakery
01.2017 - 01.2018
- Optimized workflow processes to reduce downtime between tasks while maintaining consistent quality standards.
- Consistently met deadlines for catering orders by effectively prioritizing tasks according to urgency.
- Reduced waste and increased efficiency by accurately measuring ingredients and closely monitoring baking processes.
- Assisted in inventory management, helping maintain appropriate stock levels for essential ingredients and supplies.
- Followed food safety standards when handling ingredients.
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
Bar Manager/Server
Breakers
03.2016 - 01.2018
- Motivated staff to perform at peak efficiency and quality.
- Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
- Participated in regional competitions representing the establishment showcasing unique cocktails resulting in increased recognition.
- Introduced new cocktails to the menu based on market research that became popular choices amongst customers.
Bartender
Luxor Karaoke
01.2015 - 03.2017
- Followed strict recipes and drink measurements to minimize product used.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Kept bar presentable and well-stocked to meet customer needs.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
Barista/ Cashier
Seven Coffee
01.2013
- Controlled line and crowd with quick, efficient service.
- Optimized beverage presentation through creative garnishing techniques, elevating the visual appeal of each drink served.
- Explained beverage preparation and offered samples to help customers choose ideal items.
- Followed exact recipes for mixing and preparing beverage and food items.
Server/Cashier
Danmooji
01.2009 - 01.2012
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Education
Associates -
Art Institute of Atlanta
01.2017
Skills
- Multitasker
- Fast Learner
- Time Management
- Bilingual
- Microsoft Office
- Microsoft Excel
- Adobe
- Date and Time Functions
- Google Drive
- Inventory Management
- Honest and Dependable
- Positive Customer Engagement
Timeline
Server
9292 Korean BBQ
07.2023 - 11.2023
Interpreter
SK Battery
09.2022 - 04.2023
Case manager
KAG
08.2021 - 09.2022
Server
Hanshin pocha
01.2019 - 01.2020
Self business
Sweetmoon Bakery
01.2017 - 01.2020
Baker/ Barista
Mac Lab bakery
01.2017 - 01.2018
Bar Manager/Server
Breakers
03.2016 - 01.2018
Bartender
Luxor Karaoke
01.2015 - 03.2017
Barista/ Cashier
Seven Coffee
01.2013
Server/Cashier
Danmooji
01.2009 - 01.2012
Associates -
Art Institute of Atlanta
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