Summary
Overview
Work History
Education
Skills
Timeline
Server

Jung Oh

Raleigh,NC

Summary

Client-focused professional with 7+ years of experience in customer service, team leadership, and financial handling. Proven ability to build relationships, manage risk, and deliver high-quality service.


Overview

7
7
years of professional experience

Work History

Server

Waraji Japanese Restaurant
02.2025 - Current
  • Delivered exceptional customer service in a fast-paced setting, consistently receiving positive guest feedback and increasing repeat business.
  • Promoted high margin items and special events, contributing to a measurable increase in revenue.
  • Built rapport with regular guests, utilizing relationship.
  • Supported cross-functional teams during peak hours, reinforcing a team-based approach to service and operations.

Head of Security

Dogwood Bar & Eatery
01.2023 - 02.2025
  • Supervised a team of 10+ security staff, ensuring safety protocols, regulatory compliance, and a secure environment for 500+ nightly patrons.
  • Implemented training programs on conflict resolution and emergency response, enhancing team efficiency and reducing incidents.
  • Collaborated with management on financial operations, including nightly cash reconciliation, tip distribution, and cash handling best practices.


Student

North Carolina State University
08.2021 - 12.2023
  • Applied advanced sales strategies through structured roleplays, focusing on developing persuasive presentations, overcoming objections, and closing deals effectively.
  • Leveraged CRM tools to track customer interactions, analyze sales data, and identify business opportunities in simulated environments.
  • Practiced ethical selling standards to build trust-based relationships, emphasizing transparency and mutual benefit.
  • Gained experience in negotiation, customer engagement, and consultative selling.

Server

Trail Irish Pub & Restaurant
07.2022 - 04.2023

Server

Waraji Japanese Restaurant
02.2020 - 07.2022

Server

Kai Sushi & Sake Bar
06.2018 - 01.2020

Education

Bachelor of Science - Business Administration

North Carolina State University
Raleigh, North Carolina
05.2024

Skills

    Sales & Marketing:

  • Personal Selling & Negotiation
  • Customer Relationship Management (CRM)
  • Ethical Selling Practices

    • Communication & Interpersonal:

  • Multilingual (Fluent in Korean and English)
  • Adaptability
  • Customer Service

    Leadership & Operations:

  • Team Leadership & Training
  • Cash Handling & Financial Accuracy

    • Technical Tools:

  • Microsoft Office Suite (Word, Excel, PowerPoint)
  • MySQL
  • RStudio

Timeline

Server

Waraji Japanese Restaurant
02.2025 - Current

Head of Security

Dogwood Bar & Eatery
01.2023 - 02.2025

Server

Trail Irish Pub & Restaurant
07.2022 - 04.2023

Student

North Carolina State University
08.2021 - 12.2023

Server

Waraji Japanese Restaurant
02.2020 - 07.2022

Server

Kai Sushi & Sake Bar
06.2018 - 01.2020

Bachelor of Science - Business Administration

North Carolina State University

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