JUNG HWAN (TJ) LEE
North Wales,PA
Summary
Versatile and results-driven professional with over 10 years of experience in customer-focused roles across sales, service, and management. Proven track record of boosting revenue, improving client satisfaction, and streamlining operations. Skilled in building trust with clients, promoting products and services, and handling financial transactions accurately.
Overview
10
10
years of professional experience
Work History
Manager
Chicko Tako
01.2023 - Current
- Oversaw daily financial reporting and sales summaries for ownership.
- Trained staff on service, communication, and upselling techniques.
- Managed inventory and vendor relationships to reduce waste and improve profit margins.
Manager
Tina's Kitchen and Deli
06.2016 - 06.2023
- Managed daily operations, including budgeting, vendor negotiations, and marketing.
- Led customer engagement initiatives that boosted repeat business and referrals.
- Created promotions and specials to increase revenue
Server
Schulson Collective
06.2021 - 06.2022
- Delivered luxury service experiences in a high-pressure, fast-paced environment.
- Actively promoted high-margin items, improving average ticket sales.
- Communicated menu offerings clearly and persuasively
Server/Line Cook/Barback
Bluefin Restaurant
06.2017 - 06.2019
- Enhanced operational efficiency by organizing kitchen layout and tracking supplies.
- Initiated staff workflow systems to improve front-of-house service.
- Maintained high standards of cleanliness and teamwork.
Assistant Manager
HSP Cigarette Outlet
06.2016 - 06.2017
- Managed register operations, inventory audits, and storefront layout.
- Built relationships with brand reps to improve product visibility and negotiate better pricing.
- Handled cash transactions and end-of-day reporting with perfect precision.
Education
High School Diploma -
Haverford Senior High School
Havertown, PA06.2016
Skills
- Building Client Relationships
- Product Promotion & Upselling
- Sales Target Achievement & Budget Control
- Cash Handling & Financial Reporting
- Digital & Local Marketing Strategies
- Team Leadership & Staff Development
- Conflict Resolution & Customer Retention
- Trustworthiness & Confidentiality
- CRM, POS & Inventory Systems
- Time Management & Organization
- Food Safety Certificate (ServSafe)
- Google Drive, Microsoft Office, & Adobe Applications
Timeline
Manager
Chicko Tako
01.2023 - Current
Server
Schulson Collective
06.2021 - 06.2022
Server/Line Cook/Barback
Bluefin Restaurant
06.2017 - 06.2019
Manager
Tina's Kitchen and Deli
06.2016 - 06.2023
Assistant Manager
HSP Cigarette Outlet
06.2016 - 06.2017
High School Diploma -
Haverford Senior High School
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