Junghyun Choi
Toronto,ON
Summary
Dedicated and engaging professional poised to enter the hospitality industry with a suite of transferable skills honed from diverse roles in sales, service, education, and language translation. Combines strong interpersonal abilities with a commitment to exceptional guest service. Quick to learn and adapt, I am prepared to deliver a warm and efficient check-in experience. With a proven track record in administrative duties, cultural adaptability, and collaborative teamwork, I am ready to contribute to hotel operations and enhance overall guest satisfaction.
Overview
7
7
years of professional experience
Work History
Sales Associate
Harbourfront Organic Foods
08.2022 - 08.2023
- Provided exceptional customer service by greeting and assisting guests, resolving concerns, and ensuring a positive shopping experience.
- Enhanced sales by effectively communicating promotions and upselling products, demonstrating a keen ability to engage with customers and understand their needs.
- Addressed and resolved customer complaints with patience and diplomacy, ensuring customer satisfaction and fostering a positive store environment.
- Managed transactions and handled cash and credit payments with accuracy, maintaining meticulous attention to detail in financial operations.
- Balanced multiple customer inquiries and sales tasks while maintaining organization and ensuring the smooth operation of the store floor.
Post Producer
UEC Animation
09.2020 - 04.2021
- Adapted content for Japanese-speaking audiences, ensuring cultural appropriateness and sensitivity
- Conducted in-depth reviews of Japanese translations to ensure contextual accuracy.
- Met tight deadlines for multiple translation projects.
- Facilitated communication between production staff and other departments to synchronize work.
Art Teacher
SangSangNori
03.2018 - 05.2019
- Led and executed a live broadcast event, highlighting organizational prowess and technical savvy in event production.
- Exhibited patience and personalized attention when teaching students of various skill levels.
- Managed art room supplies, equipment and resources to maintain consistent supply for projects.
Server/Cashier
Baul Ajeossi
03.2016 - 07.2017
- Successfully coordinated a large-scale event, overseeing setup, service, and guest satisfaction.
- Cultivated a welcoming dining experience by attentively listening to guest preferences and promptly addressing any concerns.
- Managed a high volume of customer orders in a fast-paced environment, prioritizing tasks and demonstrating efficient time management.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Managed financial transactions with precision and provided a positive checkout experience.
Education
Diploma - Business Communications
Greystone College
Toronto, ON05.2023
Bachelor of Arts - Tourism Management
Beakseok University
Cheonan, South Korea02.2020
Bachelor of Arts - Japanese
Beakseok University
Cheonan, South Korea02.2020
Skills
- Customer-Service
- Communication
- Empathy
- Flexibility
- Problem-Solving
- Detail-Oriented
Languages
English
Professional Working
Korean
Native or Bilingual
Japanese
Full Professional
Timeline
Sales Associate
Harbourfront Organic Foods
08.2022 - 08.2023
Post Producer
UEC Animation
09.2020 - 04.2021
Art Teacher
SangSangNori
03.2018 - 05.2019
Server/Cashier
Baul Ajeossi
03.2016 - 07.2017
Diploma - Business Communications
Greystone College
Bachelor of Arts - Tourism Management
Beakseok University
Bachelor of Arts - Japanese
Beakseok University