Jungmin Lee
Torrance,CA
Summary
Proven leader and effective communicator, adept at enhancing customer satisfaction and streamlining operations at Kawa Sushi. Demonstrated expertise in inventory tracking and team leadership, significantly improving efficiency and workplace morale. Skilled in engaging with diverse customers, ensuring high-quality service and brand loyalty. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Sales position. Ready to help team achieve company goals.
Overview
3
3
years of professional experience
Work History
Retail Worker
Trader Joe's
10.2023 - Current
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
- Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
- Enhanced customer satisfaction by providing personalized assistance and product recommendations.
- Resolved customer issues promptly and professionally, ensuring their continued loyalty to the brand.
- Provided excellent product knowledge to customers through continuous learning about new items and promotions within the store.
Sushi Chef
Kawa Sushi
08.2021 - 10.2022
- Prepared high-quality seafood, rice and ingredients for sushi.
- Contributed to a safe, clean work environment by adhering to strict food safety guidelines and maintaining a spotless workspace at all times.
- Established strong working relationships with colleagues through clear communication, teamwork, and mutual respect.
- Maintained well-organized mise en place to keep work consistent.
- Used various types of knives, hand tools and utensils to fillet fish in preparation for sushi.
- Maximized guest satisfaction with timely order completion during peak hours without compromising quality or presentation.
- Pleasantly welcomed patrons entering sushi bar, offering to explain menu options.
- Managed inventory effectively, reducing waste while ensuring the consistent availability of necessary ingredients for daily operations.
- Trained kitchen staff to perform various preparation tasks under pressure.
Restaurant Manager
Kawa Sushi
11.2021 - 09.2022
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
Education
West Torrance High School
Torrance, CASkills
- Patience and Empathy
- Reliability and punctuality
- Cash Handling Accuracy
- Customer Assistance
- Complex Problem-Solving
- Complaint Handling
- Inventory Tracking
- Brand representation
- Customer Service
- Reliable and Responsible
- Honest and Dependable
- Strong Communication and Interpersonal Skills
- Goal-Driven
- Relationship Building
- Engaging with Diverse Customers
- Product Knowledge
- Store Opening and Closing
- Team Leadership
Languages
Korean
Native or Bilingual
Spanish
Limited Working
Timeline
Retail Worker
Trader Joe's
10.2023 - Current
Restaurant Manager
Kawa Sushi
11.2021 - 09.2022
Sushi Chef
Kawa Sushi
08.2021 - 10.2022
West Torrance High School