Summary
Overview
Work History
Accomplishments
Timeline
Generic

Jung Wook Choi

San Luis Obispo,CA

Summary

I am a young professional and have had experience in a variety of industries. I've had some great wins in sales, negotiating deals and boosting sales for new products. I'm also pretty good at building relationships and convincing people to buy. I am an individual who likes finding loopholes.

Overview

7
7
years of professional experience

Work History

Technician

Paso Robles Tech
02.2023 - Current
  • Supported users during company-wide technology migrations, training staff members on how to effectively utilize new tools for increased productivity.
  • Assisted in development of comprehensive disaster recovery plans to minimize potential impact on business operations in the event of a catastrophic event or system failure.
  • Troubleshooting software tools such as Microsoft 365 Suite, Quick books Desktop versions and online versions.
  • Selling individual businesses monthly services for SAAS services.
  • Supporting technological needs of businesses.
  • Providing onsite to remote troubleshooting sessions for both residential and commercial clients.
  • Helped streamline repair processes and update procedures for support action consistency.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Offered assistance in implementing and developing training programs.
  • Installed and configured operating systems and applications.
  • Removed malware, ransomware, and other threats from laptops and desktop systems.
  • Monitored system performance to identify potential issues.
  • Configured and tested new software and hardware.
  • Responded to customer inquiries and provided technical assistance over phone and in person.
  • Tracked and recorded parts and labor costs related to each service call.
  • Applied critical thinking and research to address complex issues.
  • Maintained quality assurance and customer satisfaction objectives.
  • Organized work to meet demanding production goals.
  • Completed job reports and logs immediately following service calls.

Service Writer

California Customs Paso Robles
3 2022 - 11.2023
  • Consulted with customers to assess service requirements and produce accurate orders
  • Logged work orders and change orders into [DX1] database to track job status
  • Worked effectively with repair staff and parts providers, staying current on availability and service processes
  • Presented different repair options to customers to help each person make appropriate choices
  • Resolved issues by coordinating with the Parts department
  • Provided rough estimated job status reports to promote quick and accurate service
  • Responded proactively and positively to rapid change
  • Educated customers about billing, payment processing, support policies and procedures
  • Answered phone calls and emails addressing customer inquiries, solving problems and providing product information
  • Sought ways to improve processes and services provided.
  • Met with various departments to understand the differences in mechanical designs and what reasons needed to be validated to succeed in service authorization.
  • Learning why or what actions were necessary to validate repair work.
  • Understanding how "Diagnostics time" worked and why it was needed.

Consultation Agent

Geek Squad
12.2018 - 03.2022
  • Creating appointment times when clients need technology assistance, unit drop-offs/pick-ups, and clientele training
  • Transfer, merge, and create backups of client data onto external hard drives or new personal computers
  • Ensuring that the department meets daily membership sales goals
  • Utilizing Geek Squad software tools
  • Testing and grading returned products so that units can be put back on the sales floor
  • Assisting any client in any way possible, and making sure that customers leave with satisfaction
  • Coming up with a plan of action with team members about interacting with clients and solving problems that arise
  • Troubleshooting different devices to ensure quality standards
  • Finding ways to make Microsoft Office, OneDrive and Outlook more tangible for clients
  • Checking in Apple Products for accidental or manufacturer replacement or repair
  • Being put on the spot, to take action and be quick on my feet to approach any scenario.
  • Built lasting relationships with clients through consistent communication and timely followups.

Warehouse Associate

iFixit
10.2017 - 12.2018
  • Correctly identifying which parts/tools need to go out with specific orders
  • Making sure that items are correctly accounted for and placed in the appropriate dimensional box size
  • Reporting any software failure to supervisors or other departments
  • Communicating with different departments to ensure that everyday responsibilities of the company are fulfilled
  • Identifying and keeping check of a variety of parts per part number and knowing to associate different numbers by locations.

Accomplishments

iFixit

  • Recognition from direct supervisors, HR, other Department leads and CEO of proactiveness, productivity, and ambition.
  • Came into the company with zero experience in the Operations side. How warehousing, packaging, inventory worked.
  • Invitation to participate at MakerFaire of May 2019. Received recognition for proactively bartering tool kits.
  • I had zero sales, conversation and negotiation skills. During that same fair, we had sold about 90% of Inventory in the three days of being there. In previous fairs, the company had only sold about 50-60%.


Geek Squad

  • Became advanced in interacting with consumers with a pragmatic approach.
  • Apple Authorized Service Provider
  • Ranked top 15 of position of memberships sales metrics in the district of 27 stores.
  • Ranked #1 in-store membership sales in October of 2019.
  • Learned to negotiate.


California Customs Powersports

  • Took on a job that I had no experience or knowledge of and became one of the leading Service Advisors in the company during the first 6 months of onboarding.
  • Became a leading Service Advisor by upselling on service hours, installation and accessories.
  • Learned as much as possible about various powersport manufacturers to tractor manufacturers.
  • Improved negotiation skills.


Paso Robles Tech

  • Built incredible relations with both clients and customers. From the average computer operator to business owners.
  • Learned more about the Managed Service Provider industry and learned how recurring revenue worked.
  • Learned what RMM (Remote Monitoring / Management) is and how it benefits businesses/industries that require HIPPA compliances to sophisticated online security.
  • Taught myself Quickbooks, Microsoft 365 Administrator / Entra and a bit of technical troubleshooting for Adobe Photoshop.
  • Excelling in negotiations.

Timeline

Technician

Paso Robles Tech
02.2023 - Current

Consultation Agent

Geek Squad
12.2018 - 03.2022

Warehouse Associate

iFixit
10.2017 - 12.2018

Service Writer

California Customs Paso Robles
3 2022 - 11.2023

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Jung Wook Choi