JUNIA JEANNOT
Rosedale,NY
Summary
Dedicated leader and problem-solver specializing in optimizing operations for cost savings and increased efficiency. Skilled in customer and vendor communication, issue resolution, and maintaining detailed account records. Adaptable professional excelling in fast-paced, high-volume environments with a background in sales and administrative billing. Recognized for exceptional customer service and strong decision-making skills driving company success. Proficient in MS Office Professional, committed to upholding service standards, accountability, and training initiatives.
Overview
10
10
years of professional experience
Work History
Cash Management Specialist
Altice USA
01.2024 - Current
- Contributed to the success of the department with more productivity in the day to day scope.
- Delivered exceptional customer service by promptly addressing inquiries and resolving issues related to cash management services.
- Facilitated smooth communication between the Cash Management department and other internal departments regarding cash-related matters.
- Contributed to the successful implementation of a new treasury management systems/processes streamlining workflows across departments.
- Reconciling payments from walk in centers to submit to the accounting department.
- Collaborated with cross-functional teams to address customer concerns and implement effective solutions.
Customer Care Manager
Laundrylux
05.2023 - 10.2023
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Conferred with sales team members to evaluate processes and improve integration of after-sales assistance.
- Developed new employees and on-going performance assessment of current employees.
- Evaluated interactions between associates and customers to assess personnel performance.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Created customer support strategies to increase customer retention.
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Delegated tasks to existing support team members and used cloud-based tools to help solve complex business issues.
Customer Care Account Executive
Laundrylux
06.2021 - 05.2023
- Managed a group of 5-10 sales rep within the entire country bringing in over +$20M in revenue sales
- Built and strengthened relationships with new and existing accounts to drive revenue growth.
- Strengthened customer relationships with proactive and collaborative approach to managing needs.
- Employed proactive and collaborative approaches to strengthen relationships and manage customer needs.
- Gained understanding of goals, objectives and processes to meet client business needs.
Sales Representative
GEICO, Government Employees Insurance
01.2021 - 06.2021
- Customized existing insurance programs to suit individual client needs by analyzing specific requirements.
- Generated sales by recommending policies and add-ons.
- Sold auto, home, life and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.
- Handled approximately 100 outbound and inbound sales-related calls per week to qualify individuals interested in purchasing insurance coverage.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Reviewed customer needs and financial means to determine appropriate policy offerings.
Inbound Commercial Sales Associate
Altice USA
09.2018 - 12.2020
- Achieved sales goals earning Rookie of The Year status and service targets by leveraging interpersonal communication skills and product knowledge to cultivate and secure new customer relationships.
- Drove team revenue totals by bringing in over $20K average in monthly sales.
- Analyzed and structured sales forecasts to reflect needs of B2B new and current subscribers within East and West Region markets.
- Provided day-to-day support for small market business (SMB) accounts by answering inquiries, checking availability of products and corresponding with customers via email.
- Aggressively generated new business by prospecting, making follow-up calls to customers and contacting referrals.
- Drafted, submitted and processed sales contracts for orders received.
- Maintained optimal financial controls by following loss prevention procedures and protecting cash assets.
Phone and Field Collections Coordinator
Altice USA
09.2016 - 09.2018
- Delivered exceptional customer service on all calls while maintaining calm and professional demeanor in challenging circumstances.
- Worked in tandem with sales team and customers to negotiate payments and verify account reconciliations.
- Trained new team members on scripts, company services and performance strategies and provided mentoring.
- Used probing techniques to determine debtors' reasons for delinquency.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Accurately maintain deposits made from lockbox process.
- Provide routine collections support including but not limited to; explaining billing statements, taking customer payments for service past due accounts and payment plans.
- To customers; handling escalated concerns, handling collection issues, fraud & field.
- Responsible for extracting data from Experian to properly advocate any customers with fraud protection from crediting bureaus.
- Assisted Cash Management group with balance transfers.
Office Manager
Farmingdale Meat Market
05.2015 - 09.2016
- Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
- Aggregated and analyzed data related to administrative costs to prepare daily budgets for corporate-level management.
- Invoicing/billing each customer and or company products ordered with total of daily orders.
- Retrieving online, phone, hand-written, and verbal meat orders daily.
- Entering data such as quantity ordered, and weights, and prices, of meat orders.
- Managed delivery trucks cleanliness and verified if fully stocked, and ready to drop off deliveries.
Education
Bookkeeping/QuickBooks Certificate -
Hofstra University
Hempstead, NY 02.2014 - 04.2014
Regents Diploma -
August Martin High School
Jamaica, NY 06.2003 - 06.2003
Skills
Billing
Cash Management
Invoicing
Product and service sales
Project organization
Relationship development
MS Office
Process improvement
Problem resolution
Intermediate Excel
Bank reconciliation
Payment processing
Timeline
Cash Management Specialist
Altice USA
01.2024 - Current
Customer Care Manager
Laundrylux
05.2023 - 10.2023
Customer Care Account Executive
Laundrylux
06.2021 - 05.2023
Sales Representative
GEICO, Government Employees Insurance
01.2021 - 06.2021
Inbound Commercial Sales Associate
Altice USA
09.2018 - 12.2020
Phone and Field Collections Coordinator
Altice USA
09.2016 - 09.2018
Office Manager
Farmingdale Meat Market
05.2015 - 09.2016
Bookkeeping/QuickBooks Certificate -
Hofstra University
02.2014 - 04.2014
Regents Diploma -
August Martin High School
06.2003 - 06.2003
Similar Profiles
Adeline TorresAdeline Torres
Sales Enablement Manager at Altice USASales Enablement Manager at Altice USA
Dawn NixDawn Nix
Retention Account Manager at Altice USARetention Account Manager at Altice USA
Fernando ChungFernando Chung
Retention Specialist at Altice USARetention Specialist at Altice USA
Shanell BanksShanell Banks
Residential Aide Supervisor at BPHN/ Housing Solutions of New YorkResidential Aide Supervisor at BPHN/ Housing Solutions of New York
Brandon WelchBrandon Welch
Operations Supervisor at DnataOperations Supervisor at Dnata