Junias Marcellin
Indianapolis,Indiana
Summary
Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust. Organized professional with superior work ethic and team player attitude. Exceptional quality control and inspection abilities. Commended for honesty, hard work and positive attitude. Comfortable standing for long periods of time and safely lifting heavy loads. Quick learner, motivated to reach goals, disciplined and love people as well as working in groups.
Overview
8
8
years of professional experience
Work History
Receiving Associate
DHL
01.2024 - Current
- Unloaded pallets and deliveries and organized products in warehouse.
- Maximized workspace functionality by efficiently utilizing available equipment such as pallet jacks, hand trucks, and forklifts during the receiving process.
- Organized storage areas to optimize materials movements and minimize labor hours.
- Maintained a clean and organized receiving area for optimized workflow and reduced clutter or obstructions.
- Smart receive
- Hazmat Process
- Harvest parts
- Dummy IMEI
- Device damage process
- LDI inspection
Customer Service Representative
Home Depot
05.2021 - 02.2023
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Answered inbound calls, chats and emails to facilitate customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Customer Service Representative
Princess Cruises
02.2020 - 01.2021
- Answered incoming calls in a timely manner and responded to customer inquiries.
- Resolved customer issues in an expedient manner by utilizing problem-solving skills.
- Greeted customers and provided prompt and courteous service.
- Assisted customers with inquiries, complaints, product selection, orders, returns and exchanges.
Stock Management Assistant
Best Western Hotel
03.2017 - 12.2019
- Investigated discrepancies between physical inventories and system records.
- Resolved problems related to incorrect shipments, damaged products.
- Advised management on inventory levels that need adjustment according to demand.
- Managed inventory database including entering information into the system accurately.
- Conducted periodic audits of existing stocks in order to identify any irregularities.
Education
Information Technology
Udemy
08-2023
Associate of Science -
University of Port-au-Prince
03-2016
Skills
- Call Management
- Inbound and Outbound Calling
- Account Updating
- Product Knowledge
- Product Sales
- Critical Thinking
- Documentation
- Microsoft PowerPoint
- Order Processing
- Microsoft Outlook
- High-Energy Attitude
- Customer Service
- Medical Terminology Knowledge
- Courteous Demeanor
- Cycle Counting
- Inventory Tracking
- Order Fulfillment
- Quality Control
- Warehouse Safety
- Loading and unloading
- Shipping procedures
Timeline
Receiving Associate
DHL
01.2024 - Current
Customer Service Representative
Home Depot
05.2021 - 02.2023
Customer Service Representative
Princess Cruises
02.2020 - 01.2021
Stock Management Assistant
Best Western Hotel
03.2017 - 12.2019
Associate of Science -
University of Port-au-Prince
Information Technology
Udemy