JUNICIA MERCEDES
FL
Summary
HR professional with comprehensive background in managing diverse HR functions. Proven ability to enhance employee relations and drive organizational success through strategic HR planning. Known for fostering teamwork and adapting to dynamic workplace needs with strong communication and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Bilingual HR Generalist
Parsec LLC.
04.2023 - Current
- Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes, and talent management.
- Coached managers on effective performance management techniques, fostering a culture of continuous improvement among staff members.
- Prepared detailed reports on key HR metrics for senior leadership''s review, facilitating informed decision-making related to human resources operations strategy adjustments.
- Served as a trusted advisor to employees at all levels of the organization regarding career development, workplace policies, and conflict resolution.
- Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures.
- Investigates employee concerns/complaints and attends and participates in employee disciplinary meetings, terminations, and investigations
- Answers frequently asked questions from applicants and employees relative to standard policies, benefits, hiring processes, etc.; refers more complex questions to appropriate senior-level HR staff or management
- Liaised between management and employees to deliver conflict resolution, alleviate problems, and interpret compensation and benefits policies.
- Maintains the integrity and confidentiality of human resource files and records
- Partners with Terminal leaders and provides coaching for difficult conversations and proper documentation
- Experience with purchasing systems and other billing/tracking systems is a plus, specifically 'Dynamics.'
- Developed and implemented onboarding and orientation programs for new employees.
Bilingual On-Site HR Coordinator
Masis Staffing Solution
07.2022 - 05.2023
- Conducted hourly safety walk-thru of the facility
- Prepared, attended and participated in client’s daily meetings
- Built strong relationships with candidates (both internal and external), ensured optimal candidate experience, and positively represented client opportunities and employment brand name
- Provided various updates/reports to Hiring Managers, On-site Supervisors and Corporate leadership
- Executed sourcing via existing and emerging channels using traditional and advanced communication tools (e.g., social media, text campaigns, telephone networking, user groups, and other in-person networking activities) to identify and obtain information about potential candidates
- Established and maintained a network of top talent for critical roles
- Adhered to client's Standard Operating Procedures (SOPs) and ensured compliance with legal requirements and labor laws
Human Resource Assistance
United Way of Northeast Florida
09.2022 - 02.2023
- Used best practice recruiting procedures to attract and retain a high performing workforce; researched and recommended process improvements; coached and trained hiring managers in interviewing techniques; ensured diversity in applicant pools
- Assisted with the implementation of a talent management system, including competency assessment, succession planning, organizational design, and employee development programs in a coaching oriented environment
- Ensured legal compliance with HR state and federal regulations and applicable employment laws and regulations
- Reviewed, tracked, and documented compliance with mandatory and non-mandatory training, continuing education, and work assessments
- This included safety training, anti-harassment training, professional licensure, and aptitude exams and certifications
- Performed routine tasks required to administer and execute human resource programs including but not limited to compensation, benefits, leave; disciplinary matters; disputes and investigations; performance and talent management; productivity, recognition, and morale; occupational health and safety; and training/development and enforcing company policies and practices
- Researched and implemented procedures and policies to continually improve the efficiency of the HR department and organization as a whole
Bilingual Human Resource Support II
SEGrocers
01.2018 - 05.2022
- Benefits administration, ensure enrollment of new hires, communicates changes/terminations with insurance providers, coordinate the annual open enrollment process
- Trained new hire associates on how to use all our programs on all platforms
- Held training class for Open Enrollment class on SEG Benefits
- Handled irate associates via incoming phone calls or via emailed cases to our department
- Maintained enforcement of Human Resources policies and producers
- Educated our Associates about our Medical Plans along with their Premiums Weekly, Copays and Deductibles
- Handled questions from employees regarding Payroll, Benefits, Leave of Absence, and Grievances issues
- Managed Special Projects for the Contact Center for the team to have up to date information from all regions Directors and HRBPs and Associates
- Assisted HRBPs and Store Managers with any store level issues
- Team Lead a group of 12 other Associates and Contractors
- Handled any FMLA and NON-FMLA related questions
- Assisted all Associates with their W2s and their W4
Skills
- PeopleSoft/Oracle
- Salesforce
- Benefits Administration
- RMS Hiring
- HRIS management
- Time and labor control
- Onboarding and Orientation
- Payroll Administration
Languages
Spanish
Native or Bilingual
Timeline
Bilingual HR Generalist
Parsec LLC.
04.2023 - Current
Human Resource Assistance
United Way of Northeast Florida
09.2022 - 02.2023
Bilingual On-Site HR Coordinator
Masis Staffing Solution
07.2022 - 05.2023
Bilingual Human Resource Support II
SEGrocers
01.2018 - 05.2022
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