Junicia Payne
Summary
Seasoned HR Generalist adept at managing all facets of human resources, including employee relations, benefits administration, and policy implementation. Standout strengths include conflict resolution, organizational development, and talent acquisition. Notable for fostering a positive work environment and implementing innovative strategies that increase employee satisfaction and productivity. Proven track record in turning around underperforming departments through strategic planning and hands-on leadership.
Overview
8
8
years of professional experience
Work History
HR Administrative Assistant
BJ’s Wholesale Club
Jacksonville
2024.12 - Current
- Manage employee relations cases from initiation to resolution, including remote interviews and digital documentation, ensuring fair outcomes and compliance with policy.
- Advise leadership on employee relations, disciplinary actions, and conflict resolution to foster collaboration across hybrid teams.
- Facilitate both in-person and virtual new hire orientations, ensuring consistent onboarding experiences for remote and onsite staff.
- Administer benefits, LOA tracking, and wellness programs while maintaining accurate HRIS data for hybrid employees.
- Support payroll processing for multi-location teams, ensuring accuracy and timeliness.
- Oversee attendance tracking and corrective actions using digital systems to support hybrid workforce compliance.
Bilingual HR Generalist
Parsec LLC
Jacksonville
2023.04 - 2024.11
- Served as the primary contact for employee relations, addressing attendance issues, workplace conflicts, and grievances in both onsite and remote settings.
- Conducted virtual and in-person investigations into misconduct, safety incidents, and policy violations.
- Partnered with supervisors and union representatives to ensure consistent and compliant performance management.
- Led onboarding and orientation for hybrid hires, integrating safety training, policy briefings, and digital resources.
- Managed payroll and timekeeping for unionized employees across multiple shifts and locations.
- Produced data-driven reports on labor hours, attendance, and safety to inform leadership decisions.
Bilingual On-Site HR Coordinator
Masis Staffing Solutions
Jacksonville
2022.07 - 2023.05
- Delivered staffing and HR updates to leadership teams via virtual and in-person meetings, ensuring alignment across multiple sites.
- Conducted weekly HR meetings and orientations, both onsite and via video conferencing, to streamline onboarding.
- Implemented conflict resolution strategies, reducing turnover among hybrid staff.
Human Resources Assistant
United Way of Northeast Florida
Jacksonville
2022.09 - 2023.02
- Assisted in implementing talent management systems to support hybrid employee development and succession planning.
- Tracked and documented compliance with training requirements, leveraging digital learning platforms.
- Enhanced onboarding processes to improve remote and in-person integration of new hires.
Bilingual Human Resources Support II
SEGrocers
Jacksonville
2018.01 - 2022.05
- Administered benefits programs and guided associates through enrollment and changes via remote and onsite support.
- Enforced HR policies consistently across in-store and remote teams.
- Managed special projects to distribute updated policy information to regional teams via digital communication channels.
Education
High School Diploma -
Colegio Adventista Ozama
2003-06
Skills
- Hybrid & Remote Workforce Management
- Employee Relations & Conflict Resolution
- Virtual Onboarding & Orientation Programs
- HRIS & Digital Collaboration Tools
- Talent Acquisition & Retention Strategies
- Policy Development & Regulatory Compliance
- Payroll & Benefits Administration
- Performance Management & Coaching
- Training & Development Facilitation
- Workday
- ADP Workforce Now
- Microsoft Office Suite
- MS Teams
- Zoom
- HRIS Systems
- Payroll Systems
- Employee Self-Service Platforms
Timeline
HR Administrative Assistant
BJ’s Wholesale Club
2024.12 - Current
Bilingual HR Generalist
Parsec LLC
2023.04 - 2024.11
Human Resources Assistant
United Way of Northeast Florida
2022.09 - 2023.02
Bilingual On-Site HR Coordinator
Masis Staffing Solutions
2022.07 - 2023.05
Bilingual Human Resources Support II
SEGrocers
2018.01 - 2022.05
High School Diploma -
Colegio Adventista Ozama