Summary
Overview
Work History
Education
Skills
Timeline
Generic

Junicia Payne

Summary

Seasoned HR Generalist adept at managing all facets of human resources, including employee relations, benefits administration, and policy implementation. Standout strengths include conflict resolution, organizational development, and talent acquisition. Notable for fostering a positive work environment and implementing innovative strategies that increase employee satisfaction and productivity. Proven track record in turning around underperforming departments through strategic planning and hands-on leadership.

Overview

8
8
years of professional experience

Work History

HR Administrative Assistant

BJ’s Wholesale Club
Jacksonville
12.2024 - Current
  • Manage employee relations cases from initiation to resolution, including remote interviews and digital documentation, ensuring fair outcomes and compliance with policy.
  • Advise leadership on employee relations, disciplinary actions, and conflict resolution to foster collaboration across hybrid teams.
  • Facilitate both in-person and virtual new hire orientations, ensuring consistent onboarding experiences for remote and onsite staff.
  • Administer benefits, LOA tracking, and wellness programs while maintaining accurate HRIS data for hybrid employees.
  • Support payroll processing for multi-location teams, ensuring accuracy and timeliness.
  • Oversee attendance tracking and corrective actions using digital systems to support hybrid workforce compliance.

Bilingual HR Generalist

Parsec LLC
Jacksonville
04.2023 - 11.2024
  • Served as the primary contact for employee relations, addressing attendance issues, workplace conflicts, and grievances in both onsite and remote settings.
  • Conducted virtual and in-person investigations into misconduct, safety incidents, and policy violations.
  • Partnered with supervisors and union representatives to ensure consistent and compliant performance management.
  • Led onboarding and orientation for hybrid hires, integrating safety training, policy briefings, and digital resources.
  • Managed payroll and timekeeping for unionized employees across multiple shifts and locations.
  • Produced data-driven reports on labor hours, attendance, and safety to inform leadership decisions.

Bilingual On-Site HR Coordinator

Masis Staffing Solutions
Jacksonville
07.2022 - 05.2023
  • Delivered staffing and HR updates to leadership teams via virtual and in-person meetings, ensuring alignment across multiple sites.
  • Conducted weekly HR meetings and orientations, both onsite and via video conferencing, to streamline onboarding.
  • Implemented conflict resolution strategies, reducing turnover among hybrid staff.

Human Resources Assistant

United Way of Northeast Florida
Jacksonville
09.2022 - 02.2023
  • Assisted in implementing talent management systems to support hybrid employee development and succession planning.
  • Tracked and documented compliance with training requirements, leveraging digital learning platforms.
  • Enhanced onboarding processes to improve remote and in-person integration of new hires.

Bilingual Human Resources Support II

SEGrocers
Jacksonville
01.2018 - 05.2022
  • Administered benefits programs and guided associates through enrollment and changes via remote and onsite support.
  • Enforced HR policies consistently across in-store and remote teams.
  • Managed special projects to distribute updated policy information to regional teams via digital communication channels.

Education

High School Diploma -

Colegio Adventista Ozama
06-2003

Skills

  • Hybrid & Remote Workforce Management
  • Employee Relations & Conflict Resolution
  • Virtual Onboarding & Orientation Programs
  • HRIS & Digital Collaboration Tools
  • Talent Acquisition & Retention Strategies
  • Policy Development & Regulatory Compliance
  • Payroll & Benefits Administration
  • Performance Management & Coaching
  • Training & Development Facilitation
  • Workday
  • ADP Workforce Now
  • Microsoft Office Suite
  • MS Teams
  • Zoom
  • HRIS Systems
  • Payroll Systems
  • Employee Self-Service Platforms

Timeline

HR Administrative Assistant

BJ’s Wholesale Club
12.2024 - Current

Bilingual HR Generalist

Parsec LLC
04.2023 - 11.2024

Human Resources Assistant

United Way of Northeast Florida
09.2022 - 02.2023

Bilingual On-Site HR Coordinator

Masis Staffing Solutions
07.2022 - 05.2023

Bilingual Human Resources Support II

SEGrocers
01.2018 - 05.2022

High School Diploma -

Colegio Adventista Ozama

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