Junie Reyes
Hinesville,GA
Summary
Enjoy spending time with my family; three wonderful kids & my granddaughter going to the beach or just hanging out together I am a hard working respectful single mother who also like. to learn new things and a very good team player Call Center Representative versed in customer support in high call volume environments, computer skills and telephone etiquette, Dynamic Hotel Desk Clerk highly successful at juggling multiple priorities while delivering superb service with a smile, Computer-savvy and organized with strong attention to detail. Retail sales in product placement and merchandising, Extensive experience in inventory and shipment processing. Dedicated Customer Service Representative who provides exceptional customer service through active listening and problem solving. Exceptional computer aptitude and telephone etiquette. Customer Service highly skilled in call center, training, recruiting, service solutions, Hands-on Customer Service effective in motivating others to reach their optimum potential.
Highly skilled Guest Service Officer with proven experience in ensuring superior guest satisfaction. Strengthened by key skills such as effective communication, problem-solving, and top-notch customer service. Previous roles have involved managing reception areas, addressing guest concerns promptly, and maintaining high standards of cleanliness and presentation in all guest-facing areas. Consistently recognized for contributing to positive guest experiences.
Overview
22
22
years of professional experience
Work History
Guest Service Officer
Hyatt Regency Guam
Tumon, Guam
03.2011 - 12.2020
- Greeted and welcomed all hotel guests with a smile.
- Processed 150 telephone and walk-in reservations
- Updated team members about changes in hotel products, services, pricing and policies.
- Delivered messages, mail and packages left for guests and hotel facilities in a timely manner.
- Escorted guests to their assigned rooms, including transporting their luggage.
- Resolved service-related problems in a timely manner.
- Verified that personal and payment information on guest accounts was accurate and complete.
- Greeted, registered and assigned rooms to guests of hotels.
- Made and confirmed reservations.
- Answered department telephone calls within three rings, using correct salutations and telephone etiquette.
- Gathered and verified all required customer information for tracking purposes.
- Effectively managed a high-volume of inbound and outbound customer calls.
- Referred unresolved customer grievances to designated departments for further investigation.
- Managed guest inquiries and resolved issues promptly and professionally.
Administrative Clerk
Department of Labor
Agaña, Guam
07.2010 - 03.2011
- Assisted senior recruiting staff with career fairs and recruiting events.
- Screened all visitors and directed them to the correct employee or office.
- Obtained signatures for financial documents and internal and external invoices.
- Coordinated, scheduled and arranged meeting and travel calendars, including business and social events.
- Processed client rebate reconciliation, reporting and check requests.
Cashier
Kevin's Video
Saipan, MP
06.2008 - 07.2009
- Priced merchandise, stocked shelves and took inventory of supplies.
- Cleaned and organized the store, including the checkout desk and displays.
- Alerted customers to upcoming sales events and promotions.
- Operated a cash register for cash, check and credit card transactions with 10% accuracy.
- Identified potential shoplifters and alerted management.
- Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
- Handled all customer relations issues in a gracious manner and in accordance with company policies.
- Welcomed customers into the store and helped them locate items.
- Educated customers about the brand to incite excitement about the company's mission and values.
- Shared best practices for sales and customer service with other team members to help improve the store's efficiency.
- Used time efficiently when not serving customers.
- Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
- Verified that all customers received receipts for their purchases.
Reservation Clerk
Big Boyz Marine
Saipan, MP
07.2008 - 11.2008
- Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems.
- Scheduled weekly inventory pickups and deliveries with vendors.
- Computed bills, collected payments and made change for guests.
- Verified customers' credit and established how the customer would pay for the accommodation.
- Posted charges for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers.
- Made and confirmed reservations.
- Greeted, registered and assigned rooms to guests of hotels or motels.
Cashier
Shell Gas Station
Saipan, MP
01.1999 - 02.2000
- Operated a cash register for cash, check and credit card transactions with 10 % accuracy.
- Stocked and replenished merchandise according to store merchandising layouts.
- Priced merchandise, stocked shelves and took inventory of supplies.
- Cleaned and organized the store, including the checkout desk and displays.
- Alerted customers to upcoming sales events and promotions.
- Identified potential shoplifters and alerted management.
- Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
- Handled all customer relations issues in a gracious manner and in accordance with company policies.
- Welcomed customers into the store and helped them locate items.
Education
GENERAL EDUCATION -
Guam Community College
Mangilao, Guam05.2011
High school or equivalent -
OCEAN VIEW HIGH SCHOOL
01.1993
Skills
- Trusted key holder
- Guest services
- Creative problem solver
- Reservations and booking system experience
- Communication skills
- Service-oriented
- MS Windows proficient
- Luxury guest services
- Quick learner
- Five-star hotel experience
- Credit card processing
- POS systems
- Multi-line phone talent
- Computer knowledge
- Retail sales
- Motivated team player
- Phone etiquette
- Personable
- Excellent communication skills
- Customer service-oriented
- Credit card transactions
- Flexible
- Administrative / Clerical
- Basic office equipment
- Filing documents
- Phone calls
- Operate computers
- Guest relations
- Reservation management
- Payment processing
- Customer account verification
Hobbies and Interests
- Enjoy spending time with family & friends
- Learning new things
- Shopping
- Hanging out
Location
Guam, MO
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Guest Service Officer
Hyatt Regency Guam
03.2011 - 12.2020
Administrative Clerk
Department of Labor
07.2010 - 03.2011
Reservation Clerk
Big Boyz Marine
07.2008 - 11.2008
Cashier
Kevin's Video
06.2008 - 07.2009
Cashier
Shell Gas Station
01.1999 - 02.2000
GENERAL EDUCATION -
Guam Community College
High school or equivalent -
OCEAN VIEW HIGH SCHOOL