Juniel Byrd
Houston,Texas
Summary
Detail-oriented individual with exceptional communication and management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Independance Blue Cross
02.2024 - 04.2025
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
- Maintained accurate records of customer interactions, ensuring proper documentation within company's database.
- Educated customers about billing, payment processing and support policies and procedures.
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
Manager on Duty
Pappadeaux
03.2022 - 02.2024
- Trained employees in essential job functions.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Patient Access Representative
Baylor St. Luke's Medical Center
01.2020 - 02.2022
- Adapted quickly to changing demands within healthcare environment, demonstrating flexibility and strong commitment to quality patient care.
- Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into their system.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Supported medical staff by coordinating diagnostic testing appointments, lab results retrieval, and necessary referrals in timely manner.
- Greeted and assisted patients with check-in procedures.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
Education
BBA - Business Administration And Management
Houston Community College
Houston, TX06-2027
High School Diploma -
Elkins High School
Missouri City, TX05.2019
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Payment processing
- Paperwork processing
- Organizational Skills
- Computer Skills
- Microsoft Office
- Insurance Verification
- Customer relations
Timeline
Customer Service Representative
Independance Blue Cross
02.2024 - 04.2025
Manager on Duty
Pappadeaux
03.2022 - 02.2024
Patient Access Representative
Baylor St. Luke's Medical Center
01.2020 - 02.2022
BBA - Business Administration And Management
Houston Community College
High School Diploma -
Elkins High School
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