Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Junielka Veronica Tearr

Summary

Adept at fostering positive customer experiences, I excelled in roles at MCB Bonaire, enhancing client satisfaction through exceptional service and meticulous data management. My expertise spans from relationship building to proficient use of Microsoft Office, contributing significantly to business growth and operational efficiency.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Customer Service Onboarding

MCB Bonaire (Statia Branch)
12.2023 - Current
  • Maintained accurate records of all transactions and client information, ensuring data integrity and confidentiality at all times.
  • Collaborated closely with the sales team to identify potential clients for new account openings, contributing to business growth.
  • Ensured compliance with regulatory requirements by meticulously reviewing documents and conducting thorough background checks on prospective clients.
  • Exceeded performance targets consistently by efficiently processing a high volume of new accounts while maintaining strict attention to detail and accuracy.

Bank Teller

MCBB Bonaire (Statia Branch)
07.2018 - 11.2023
  • Managed a high volume of inbound calls while maintaining a professional demeanor under pressure.
  • Resolved customer complaints with empathy, resulting in improved satisfaction ratings.
  • Assisted customers in navigating the company website or mobile app for self-service options when applicable.
  • Maintained up-to-date knowledge of company policies, procedures, and promotions for accurate information sharing.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Maintained accurate records of all transactions and client information, ensuring data integrity and confidentiality at all times.
  • Coordinated with other departments to ensure seamless integration of new accounts into the banking system, optimizing efficiency across the organization.
  • Ensured compliance with regulatory requirements by meticulously reviewing documents and conducting thorough background checks on prospective clients.
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Processed customer transactions promptly, minimizing wait times.
  • Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
  • Contributed to a welcoming branch environment by maintaining a clean and organized workspace for both staff members and customers alike.
  • Processed loan payments accurately, contributing to the overall efficiency of branch operations.
  • Assisted customers with compromised debit cards and issued new credentials.

Front Office Intern

ACADEMY HOTEL CURACAO
01.2017 - 02.2017
  • Coordinated with maintenance staff to address facility issues promptly, minimizing disruptions for guests.
  • Improved accuracy of room assignment by diligently updating room statuses in the hotel management system.
  • Enhanced guest experience by efficiently managing front desk operations and promptly addressing inquiries.
  • Maintained up-to-date knowledge of local events and attractions, providing personalized recommendations to guests.
  • Streamlined check-in and check-out processes for increased customer satisfaction and return visits.
  • Assisted with reservation management, ensuring accurate bookings and minimizing overbooking incidents.

Housekeeping Room Attendant

ACADEMY HOTEL CURACAO
01.2017 - 02.2017
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
  • Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
  • Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Provided exceptional customer service when interacting with guests during their stay, creating a positive impression of the hotel''s commitment towards excellence.
  • Contributed to positive guest experiences with meticulous attention to detail in all aspects of room cleaning and presentation.
  • Maintained a professional demeanor and appearance, following hotel policies regarding uniform and grooming standards.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Assisted colleagues during peak periods or staff shortages, promoting teamwork within the department.

Education

High School Diploma -

Gwendoline Van Putten School
St.Eustatius
07-2016

Skills

  • Customer service
  • Teamwork and collaboration
  • Adaptability and flexibility
  • Relationship building
  • Data entry
  • Patience maintenance
  • Multitasking and organization
  • Phone etiquette
  • Understanding customer needs
  • Computer skills
  • Microsoft office
  • Effective communication

Certification

  • Certificate- Gwendoline van Putten School- Rekenen 2F Niveau ( Jul 2016)
  • Certificate of Compliance- MCB Compliance Group (Sep 2018)
  • Certificate of Achievement Online Course- Risk Management- Managing Operational Risk-MCB Group ( Oct 2020)
  • Certificate of Achievement Online Course Privacy- MCB Group (Oct 2020)
  • Certificate of Completion- MCB Group-Understanding Global Sanctions-Basic (Aug 2019)
  • Certificate of Completion-MCB Group- Security Awareness Fundamentals (Apr 2019)
  • Certificate of Completion-MCB Group- Defeating Social Engineers-Standard (Apr 2019)
  • Certificate of Completion-MCB Group- Information Security (Jun 2021)
  • Certificate of Completion-MCB Group CEO- Certificate MCB Guidelines for Business Conduct (Nov 2020.

Languages

English
Native language
Dutch
Elementary
A2
Spanish
Intermediate
B1
Papiamento
Upper intermediate
B2

Timeline

Customer Service Onboarding

MCB Bonaire (Statia Branch)
12.2023 - Current

Bank Teller

MCBB Bonaire (Statia Branch)
07.2018 - 11.2023

Front Office Intern

ACADEMY HOTEL CURACAO
01.2017 - 02.2017

Housekeeping Room Attendant

ACADEMY HOTEL CURACAO
01.2017 - 02.2017

High School Diploma -

Gwendoline Van Putten School

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Junielka Veronica Tearr