Juniel Victor Pedrola
Houston,TX
Summary
Results‑driven IT professional with a strong track record of supporting multi‑property hotel operations, leading system rollouts, coordinating vendor partnerships, and ensuring regulatory compliance. Recognized for improving workflows, reducing downtime, and delivering high‑quality technical support. Experienced in financial processes including IT GL budgeting, PO management, and procurement systems.
Overview
5
5
years of professional experience
Work History
Area IT Analyst
Hyatt Regency Houston Downtown, Thompson Houston, and Hyatt Centric The Woodlands
10.2023 - Current
- Supported IT operations for the opening of Thompson Houston, including server deployments for PMS integrations, time clock installations, and laptop/desktop rollouts using Intune. Coordinated BOH telecom deployment for public areas and guest rooms.
- Led POS (Simphony) implementation for new restaurant acquisition at Thompson Hotel, ensuring successful system deployment prior to opening.
- Analyzed system performance to identify optimization opportunities and improve operational efficiency.
- Administered and supported ASSA ABLOY and Dormakaba hotel key systems, ensuring secure and reliable guest access.
- Conducted regular audits of IT systems (POS, PMS, Spa, Sertifi) to ensure compliance with company policies and industry standards.
- Performed PCI compliance and PRA audits across all three properties to maintain regulatory alignment.
- Oversaw the ServiceNow ticketing system for all properties, ensuring timely issue resolution and high-quality technical support.
- Managed onboarding and offboarding workflows using Omada, including account provisioning and system access management.
- Experienced in guest room technology systems (Sonifi).
- Proficient in Microsoft 365 applications.
- Developed and maintained IT process documentation, driving standardization and consistency across departments.
- Managed vendor relationships to improve service delivery, streamline communication, and support operational needs.
- Troubleshot critical IT incidents, including network outages and security breaches, with rapid remediation to minimize business impact.
- Proactively reduced downtime by identifying and addressing potential IT issues and implementing preventative measures.
- Skilled in managing and monitoring Iron Mountain server backup systems, ensuring secure data protection and business continuity.
- Managed IT GL budgets and processed POs for all IT-related invoices. Proficient in BirchStreet 2.0 and legacy procurement systems.
- Experienced with Milestone XProtect CCTV systems, including monitoring and system support.
- Experienced in key locker systems (KeyWatcher).
IT Analyst
Hyatt - KPMG Lakehouse
07.2021 - 10.2023
- Supported and maintained POS (Infrasys) and PMS (Opera) systems for seamless operations.
- Assisted staff with workstations and printer issues.
- Deployed essential hotel systems including multiple key access control systems (Keywatcher), signage form for Fitness Center, satellite stations for F&B, new computers and mobile devices.
- Managed electronic access control (Salto) and granted authorization per departmental guidelines.
- Utilized ServiceNow to troubleshoot and resolve desktop issues.
- Assisted with quarterly audits and PCI compliance requirements.
- Worked with vendors to expedite repairs.
- Investigated and addressed system issues to enhance usability and improve functionality.
- Managed onboarding and offboarding of employee permissions and system access.
Education
Associate of Science - Cybersecurity & Network Engineering
Valencia College
Orlando, FL05.2022
Timeline
Area IT Analyst
Hyatt Regency Houston Downtown, Thompson Houston, and Hyatt Centric The Woodlands
10.2023 - Current
IT Analyst
Hyatt - KPMG Lakehouse
07.2021 - 10.2023
Associate of Science - Cybersecurity & Network Engineering
Valencia College