Junilda Alvarez
Yonkers,NY
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Administrative Office Assistant position. Ready to help team achieve company goals.
Overview
21
21
years of professional experience
Work History
Translator and Interpreter
Volunteer Work
Yonkers, NY
01.2021 - Current
- Serve people who needs help understanding or have difficulties to speak English.
- Translated documents from English to Spanish and vice versa for various clients.
- Interpreted conversations between Spanish-speaking clients and English-speaking staff members.
- Conducted consecutive and simultaneous interpretation at meetings, conferences, and court hearings.
- Translated client documents between languages.
DRIVER
UBER
Yonkers, NY
02.2013 - 03.2020
- Take customer to their destination and give an excellent customer service.
- Delivered goods and services to customers on time and in excellent condition.
- Utilized GPS to optimize routes and continuously meet estimated delivery times.
- Secured merchandise, avoiding damage during transportation.
- Documented daily mileage, gas and other data.
- Achieved consistently high customer scores due to exceptional service.
- Inspected vehicle before and after every trip to assess performance and maintenance requirements.
Dispatcher Office Assistant
Mexicana Car Service
Yonkers, NY
10.2011 - 06.2013
- Assisted dispatchers in answering phone calls, emails and other inquiries.
- Organized and maintained filing systems for documents related to the dispatch office.
- Created daily logs of dispatched vehicles and personnel.
- Entered data into computer systems to track dispatched items.
- Provided customer service support to clients seeking assistance with transportation services.
- Compiled reports on vehicle usage, delivery times and route performance metrics.
- Performed administrative duties such as photocopying, faxing documents and ordering supplies.
- Maintained positive working relationship with fellow staff and management.
Hostess, Cashier, Waitress
Cherry Blossom
San Juan, PR
06.2006 - 07.2011
- Answering Phone calls, having controls of tables and customers, keeping the accounts, etc.
- Greeted guests warmly upon arrival, seating them promptly.
- Verified reservations and wait times with customers.
- Maintained a clean and organized dining area.
- Assisted in preparing the restaurant for opening and closing shifts.
- Provided menus to customers and answered questions regarding menu items.
- Managed the waiting list, ensuring that all parties were seated in a timely manner.
- Demonstrated strong interpersonal skills when interacting with customers.
- Accurately recorded customer information into reservation system.
- Resolved any customer complaints or issues quickly and professionally.
- Provided excellent customer service by addressing customer needs promptly.
- Assisted servers in bussing tables when needed during busy periods.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
- Helped restaurant staff set up small and large events to coordinate smooth execution.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
- Managed daily card and cash transactions, maintaining payment records and investigating discrepancies.
ADMINISTRATIVE ASSISTANT
Department of Agriculture
San Juan, PR
09.2003 - 06.2006
- Work in the Executive Office
- Filing documents, serving clients, writing letters, sending faxes, answering phone calls.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Scheduled appointments, meetings and events for management staff.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
Education
Associate of Arts -
Puerto Rico MBTI INSTITUTE
San Juan, PR08-2011
ADMINISTRATIVE ASSITANT - General Office Services
Rafael Cordero Molina
San Juan, PR05-2006
Skills
- Customer Service specialized, knowledge and domain in Microsoft Office, bilingual knowledge and communication
- Document Translation
- Project Management
- Editing Skills
- Client Services
- Document Review
- Project Support
Page
2
Document Title
[Document title]
Volunteer Experience
Work as volunteer at Yonkers Public Schools, served as a translator in various places that I have been.
Timeline
Translator and Interpreter
Volunteer Work
01.2021 - Current
DRIVER
UBER
02.2013 - 03.2020
Dispatcher Office Assistant
Mexicana Car Service
10.2011 - 06.2013
Hostess, Cashier, Waitress
Cherry Blossom
06.2006 - 07.2011
ADMINISTRATIVE ASSISTANT
Department of Agriculture
09.2003 - 06.2006
Associate of Arts -
Puerto Rico MBTI INSTITUTE
ADMINISTRATIVE ASSITANT - General Office Services
Rafael Cordero Molina