Junior Acosta Moronta
Salt Lake City,UT
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Skilled Assembly Line Worker highly productive working in team-based settings. Excellent listening and problem-solving abilities. Presenting more than 3 years of experience.
Overview
10
10
years of professional experience
Work History
Customer Service Team Leader
Alorica
05.2021 - Current
- Trained and supervised team of customer service representatives in providing quality service to customers.
- Conducted regular staff meetings to discuss customer service issues and potential solutions.
- Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
- Evaluated customer service staff performance and provided constructive feedback.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled day-to-day customer contact via phones, faxes, and emails.
- Provided primary customer support to internal and external customers.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
Senior Quality Control Analyst
Exela Technologies, Source HOV
02.2017 - 05.2021
- Collaborated with management to provide training on improved processes and assisted with creation and maintenance of quality training.
- Recorded findings of inspection process, collaborating with quality team to implement corrective actions.
- Analyzed quality and performance data to support operational decision-making.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Developed and maintained quality assurance procedure documentation.
- Compiled and distributed weekly feedback to team leaders and managers to improve service time and quality while increasing productivity.
- Developed training materials, SOPs and work instructions to supplement new team member onboarding.
- Participated in departmental meetings to establish short- and long-term strategy.
Assemenbler
Merit Medical Manufacturing
01.2014 - 02.2017
- Operated and maintained variety of hand and power tools and assembled and repaired large mechanical units.
- Displayed exceptional mechanical aptitude and assembled and troubleshot complex equipment using diverse hand and power tools.
- Mastered computerized controls, manufacturing software and data entry and trained and mentored new team members.
- Developed and deployed technical systems for data collection and quality control.
- Assembled components with minimal supervision, exceeding expected project milestones.
- Conducted quality assurance inspections on finished components and identified issues.
- Completed durable assemblies and subassemblies with hand and power tools.
- Collaborated with team members to improve production processes and maintain quality standards.
- Aligned materials and merged parts to construct complex units.
- Organized workstations to maximize productivity, reduce distractions and meet deadlines.
Education
Associate of Science - Business Administration
Salt Lake Community College
Salt Lake City, UTNo Degree - Teaching English As A Second Language (ESL)
Salt Lake Community College
Salt Lake City, UT06.2017
High School Diploma -
U E San Gregorio Magno
Mara Venezuela08.2013
Skills
- Shipping and Receiving Understanding
- Inbound Call Answering
- Interpretation and Translation Services
- Basic Mathematical Abilities
- Production Reports
- Maintenance and Light Repair
- Assembly Instructions
- Inspection and Observation
- Mechanical Assembly Expertise
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Customer Service Team Leader
Alorica
05.2021 - Current
Senior Quality Control Analyst
Exela Technologies, Source HOV
02.2017 - 05.2021
Assemenbler
Merit Medical Manufacturing
01.2014 - 02.2017
Associate of Science - Business Administration
Salt Lake Community College
No Degree - Teaching English As A Second Language (ESL)
Salt Lake Community College
High School Diploma -
U E San Gregorio Magno
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