Junior Cetoute
Salesforce Administrator
Stone Mountain,United States
Summary
Salesforce Administrator with experience in real estate sales and WordPress design. Certified Salesforce Administrator with workflow rules, reports, dashboards, and custom object development expertise. Proven track record of improving sales team productivity and exceeding monthly sales quotas by 15%. Skilled in strategic social media campaigns, email marketing, and SEO for lead generation. Strong customer service skills with the ability to effectively communicate with clients to understand their needs and preferences.
Overview
18
18
years of professional experience
2
2
years of post-secondary education
2
2
Certifications
Work History
Junior Salesforce
Good Samaritan Alliance Church
Lawrenceville, GA
01.2021 - Current
- Salesforce.com, Sharing Rules, Workflows, Email Updates, reports and dashboards, object relationships, assignment rules, and escalation rules.
- Closely worked with Salesforce.com consultants while implementing the solutions for the requirements.
- Customized the Dashboards to track usage for productivity and performance of business centers and their sale.
- Created Custom Objects and defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
- Developed workflow rules for various tasks and Email alerts as per the requirements.
- Implemented pick lists, dependent pick lists, and validation formula fields to the custom objects.
- Designed, Implemented, and deployed the Custom objects, Page layouts, Custom tabs, and Components.
- They developed the Approval process for the application by implementing custom formulas in different stages of approval.
- Imported data into custom objects from various sources using Data Loader.
- Engaged Salesforce.com Premier Support and followed up on the support cases with Salesforce.com support.
- Contributed ideas and suggestions in team meetings and delivered updates on deadlines, designs, and enhancements.
Real Estate Agent
Realty Hub LLC
Atlanta, GA
10.2022 - Current
- Managed all aspects of residential real estate marketing campaigns, including daily project management, WordPress development, web and mobile design, online advertising, SEO, and lead generation.
- Executed successful email marketing campaigns with optimized funnels that led to increased lead generation and sales.
- Utilized a real estate sales CRM to manage customer relationships, track sales progress, and ensure high levels of customer satisfaction.
- Negotiated contracts and worked closely with clients to exceed expectations and close deals.
- Communicated effectively with clients to understand their property needs and preferences, utilizing strong customer service skills.
- Maintained connections with clients to encourage repeat business and referrals, showcasing relationship-building skills that are valuable for a Salesforce administrator.
- Greeted and registered new clients, utilizing strong interpersonal skills to engage and cultivate long-lasting relationships.
- Assisted clients in financial planning for property purchases, demonstrating proficiency in financial analysis and planning.
- Reviewed market research data and adjusted sales plans accordingly, showcasing a data-driven approach to sales and marketing that is relevant for Salesforce reporting and analysis.
- Maintained connections with clients to encourage repeat business and referrals.
- Communicated with clients to understand property needs and preferences.
Website Designer
Freelancer
Atlanta, GA
08.2005 - Current
- Developed custom WordPress themes and plugins resulting in a 50% increase in website traffic.
- Designed and developed WordPress Themes and extensions for the WordPress Platform to enhance user experience and improve site functionality.
- Conducted research and analysis to prioritize features based on user needs, ensuring that site improvements aligned with user expectations and preferences.
- Collaborated closely with site administrators to establish and maintain high standards of security for users, implementing security administration applications and controlling authority level in database transactions to minimize safety issues.
- Installed and configured security administration applications to ensure that site data was protected and users had a secure online experience.
- Utilized design methodologies and tool sets to create engaging and user-friendly site interfaces, conducting thorough testing to ensure that all site features and functionality met high standards of quality and usability.
- Optimized site performance by tracking user sessions, enabling fast page loading times, and limiting data access by third parties, including advertisers, to protect user privacy and ensure a seamless site experience.
- Advised client on web site marketing and funnel strategies based on comprehension of SEO and web best practices.
- Illustrated page design concepts by blending arrangement, style and aesthetic elements to meet predetermined preferences.
Real Estate Specialist
Real Broker LLC
Atlanta, GA
03.2016 - 09.2021
- Generated new leads through cold calling, email campaigns, and social media marketing, resulting in a 25% increase in sales year over year.
- Provided exceptional customer service to clients, guiding them through the home buying/selling process, negotiating contracts, and ensuring smooth transactions.
- Developed and maintained strong relationships with lenders, appraisers, inspectors, and other industry professionals to facilitate successful closings.
- Conducted market research to stay current on local real estate trends, pricing, and inventory, utilizing various tools and resources including the Multiple Listing Service (MLS) and online property databases.
- Collaborated with mortgage companies to accurately determine loan and mortgage options for clients.
- Reviewed property listings, interviewed potential clients, accompanied clients to properties and effectively communicated condition of sales.
Real Estate specialist
Keller Williams Realty
Aventura, FL
04.2011 - 10.2014
- Conducted market research to identify potential properties for clients and assisted with the purchase and sale of residential and commercial properties.
- Negotiated contracts, leases, and agreements on behalf of clients to ensure favorable terms and conditions.
- Developed and maintained relationships with clients, industry professionals, and other stakeholders to generate business opportunities.
- Coordinated property inspections, appraisals, and surveys to ensure compliance with legal and regulatory requirements.
- Utilized digital marketing tools and social media platforms to promote properties and attract potential buyers.
- Maintained accurate records of property transactions, client interactions, and financial transactions.
- Completed continuing education courses to stay up-to-date on industry trends and regulations.
- Reviewed and executed confidential documents, contracts and disclosures.
- Followed-up escrow process, coordinated contingency removal of property inspection and maintained timely closing of escrow.
Education
Associate - Electronic Engineering
ITT Technical Institute
06.1999 - 05.2001
Real Estate Certificate - undefined
Gold Coast School
Skills
Salesforcecom
undefinedCertification
Real Estate License
Timeline
Salesforce Certified Administrator
03-2023
Real Estate Agent
Realty Hub LLC
10.2022 - Current
Junior Salesforce
Good Samaritan Alliance Church
01.2021 - Current
Real Estate Specialist
Real Broker LLC
03.2016 - 09.2021
Real Estate License
04-2011
Real Estate specialist
Keller Williams Realty
04.2011 - 10.2014
Website Designer
Freelancer
08.2005 - Current
Associate - Electronic Engineering
ITT Technical Institute
06.1999 - 05.2001
Real Estate Certificate - undefined
Gold Coast School
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