Junior Garcia
Miami,US
Summary
Dedicated Server/Bartender with 11 years of experience in fast-paced dining environments. Proven ability to deliver exceptional customer service, manage high-volume orders, and create innovative cocktails. Strong interpersonal skills and a team player, committed to enhancing guest experiences and ensuring satisfaction. Adept at multitasking, problem-solving, and maintaining a positive atmosphere. Seeking to contribute to a dynamic team and provide outstanding service.
Overview
10
10
years of professional experience
Work History
Server
delilah
Miami, FL
11.2023 - 04.2024
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Accurately recorded orders on cash register and point-of-sale system.
- Maintained records of transactions made during shift as required by law or company policy.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Provided exceptional service to high volume of daily customers.
Bartender
Santa Diabla/Speakeasy
Miami Lakes, FL
09.2022 - 10.2023
- Developed strong working relationships with customers and staff
- Efficiently managed multiple tasks simultaneously while maintaining a professional demeanor
- Demonstrated excellent customer service skills by efficiently responding to requests in a timely manner
- Performed all cleaning duties before, during and after shift including sanitizing bar surfaces
- Checked customer identification to verify age requirements for alcohol purchases
- Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests
- Prepared alcoholic beverages promptly according to recipes or customer specifications
- Took beverage orders from guests and delivered drinks within reasonable time frames
FOOD RUNNER
KOMODO
MIAMI, FLORIDA
10.2021 - 08.2022
- Checked in with guests throughout meal service, replenishing drinks and catering to additional requests
- Prepared and served food and beverages to customers
- Greeted and accommodated guests, building positive experience from first interaction
- Attended company and restaurant required trainings and meetings, improving skills
- Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests
- Exercised focus and concentration to keep track of tables and remember orders
- Provided excellent customer service by anticipating needs and responding promptly to requests
- Monitored food and beverage levels to satisfy customer needs
SERVER/BARTENDER/MANAGER
HAVANA HARRY'S RESTAURANT
03.2017 - 09.2021
- Take care of customers
- Giving them help
- Training new staff making schedules, make sure shift goes by smoothly ,customer complaints, inventory
- Providing customers support by resolving complaints
Server
SERVER/OLIVER GARDEN
11.2016 - 03.2017
- Take care of customers
- Giving them help
- Training new staff
- Providing customers support by resolving complaints
Server
SERVER/MADRONO RESTAURANT
01.2014 - 09.2016
- Take care of customers
- Giving them help
- Training new staff
- Providing customers support by resolving complaints
Education
Southwest Miami High School
Skills
- Leadership
- Solver
- Order Accuracy
- Food Preparation and Safety
- Dining Area Maintenance
- Table Setting Arrangements
- Food and Beverage Pairings
- Train Employees
- Assist Customers
- High-Volume Dining
- Menu Memorization
- Guest Engagement
- Team member support
- Beverage Preparation
- Hospitality service expertise
- Service prioritization
- High-volume dining
- Quality Control
References
References available upon request
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Languages
Spanish Fluent family
Timeline
Server
delilah
11.2023 - 04.2024
Bartender
Santa Diabla/Speakeasy
09.2022 - 10.2023
FOOD RUNNER
KOMODO
10.2021 - 08.2022
SERVER/BARTENDER/MANAGER
HAVANA HARRY'S RESTAURANT
03.2017 - 09.2021
Server
SERVER/OLIVER GARDEN
11.2016 - 03.2017
Server
SERVER/MADRONO RESTAURANT
01.2014 - 09.2016
Southwest Miami High School
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