Junior Gomez Fuentes
Elbridge,New York
Summary
Professional hospitality specialist prepared for this role with a strong focus on delivering exceptional guest experiences. Proven ability to collaborate effectively with team members and adapt to changing environments. Skilled in communication, problem-solving, and maintaining a welcoming atmosphere. Reliable and results-driven, ensuring smooth operations and high customer satisfaction.
Experienced with guest relations, ensuring a warm and welcoming atmosphere. Utilizes effective communication skills to manage guest inquiries and resolve issues promptly. Track record of maintaining a high standard of service and fostering positive guest experiences.
Overview
2
2
years of professional experience
Work History
Host/Restaurant Waiter
N/a
01.2023 - Current
- Handled high-pressure situations comfortably, effectively managing large parties or unexpected events during busy shifts.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Supported servers, food runners, and bussers by keeping the dining area ready for every guest.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Greeted customers warmly upon arrival and provided a friendly and warm presence throughout the dining experience.
- Answered phone calls to take orders, give information, and document reservations.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Dishwaser/Table Busser
Sam Gotsis
07.2022 - 07.2023
- Bussed tables, cleared, cleaned, and set tables quickly to facilitate turns during high-volume periods.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Worked quickly, communicated with other staff, and always looked for better ways of completing tasks to improve productivity and prepare tables for incoming guests.
- Improved customer satisfaction by efficiently clearing tables and resetting them for new guests.
- Assisted servers in delivering food orders, contributing to timely service and positive guest experiences.
- Supported wait staff by refilling beverages, attending to guest requests, and maintaining a well-stocked work area.
- Kept a close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Greeted guests with friendly responses to promote satisfaction and restaurant loyalty.
Education
High School Diploma -
Jordan Elbridge High School
5721 Hamilton Rd, Jordan, NY 1308006-2025
Culinary Arts
Cayuaga Onondaga Boces
1879 W Genesee St Rd, Auburn, NY 1302106-2025
Skills
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
- Adaptable to change
- Telephone reception
- Guest Relations
- Staff coordination
- Knife cuts
- Sautéing
- Stir-Frying
- Grilling
- Baking
Languages
Spanish
Native or Bilingual
Interests
- Dancing
- Music
- Cooking
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination Along with paranormal sites
- Arts: Photoshop, Mixed Media, etc
- Food Tourism
- Drawing and Painting
- Volunteer Travel
Timeline
Host/Restaurant Waiter
N/a
01.2023 - Current
Dishwaser/Table Busser
Sam Gotsis
07.2022 - 07.2023
High School Diploma -
Jordan Elbridge High School
Culinary Arts
Cayuaga Onondaga Boces
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