Junior Maldonado
Grand Forks,ND
Summary
Dynamic General Manager with a proven track record at Burger King, excelling in operations management and team leadership. Enhanced profitability through effective inventory control and staff training, while fostering a motivated workforce. Skilled in problem resolution and performance improvement, ensuring exceptional customer satisfaction and operational efficiency.
Diligent with solid background in managing daily operations and driving team performance. Successfully led various projects, ensuring seamless execution and improved operational efficiency. Demonstrated strategic planning and effective communication skills.
Experienced with strategic planning, team leadership, and operational excellence. Utilizes forward-thinking approach to drive business growth and streamline processes. Track record of fostering collaborative environments and achieving measurable results.
Overview
4
4
years of professional experience
Work History
General Manager
Burger King
03.2024 - 12.2025
- Managed daily operations to ensure efficient service and customer satisfaction.
- Trained staff on operational procedures and customer service standards.
- Implemented inventory control measures to reduce waste and improve profitability.
- Monitored financial performance and adjusted strategies to meet budgetary goals.
- Coordinated scheduling to optimize staffing levels during peak hours.
- Developed promotional strategies to increase sales and enhance brand visibility.
Security Officer
Metro Security®
01.2022 - 02.2023
- Monitored premises to ensure safety and security of personnel and property.
- Conducted regular patrols, identifying potential hazards and reporting incidents promptly.
- Assisted in training new security staff on protocols and emergency procedures.
- Implemented access control measures, verifying identification for visitors and employees.
- Responded to alarms and emergencies, coordinating with local law enforcement when necessary.
Shift Supervisor
McDonald's Restaurant
10.2021 - 01.2023
- Supervised daily operations to ensure efficient workflow and adherence to company standards.
- Trained and mentored staff to enhance performance and customer service skills.
- Managed inventory levels, ensuring timely replenishment of stock and minimizing waste.
- Coordinated team schedules to optimize labor resources during peak hours.
- Addressed customer inquiries and resolved issues promptly to ensure satisfaction.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
Education
High School Diploma -
Samuel Fels High School
Philadelphia, PA03-2019
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Effective leader
- Time management
- Training and coaching
- Staff management
- Inventory control
- Goal setting
- Employee scheduling
- Verbal and written communication
- Motivation
- Performance improvement
Languages
Spanish
Native or Bilingual
Timeline
General Manager
Burger King
03.2024 - 12.2025
Security Officer
Metro Security®
01.2022 - 02.2023
Shift Supervisor
McDonald's Restaurant
10.2021 - 01.2023
High School Diploma -
Samuel Fels High School