JUNIOR MUHETO
Portland
Summary
Use my leadership experience to build a long-term career in a company with opportunities for career growth To enhance my educational and professional skills in a stable and dynamic workplace to add value to the environment Use my management experience to solve problems in a creative and effective manner
Overview
6
6
years of professional experience
Work History
Direct Support Professional
Granite Bay Care
03.2022 - Current
- Provide direct care to our clients with intellectual and physical disabilities
- Foster positive relationship between staff and clients served
- Documents services provided
- Ensures client safety and maintaining a safety environment
- Ensures client attend all his scheduled appointment and transports client for errands such as groceries
- Ensures client gets involved in the daily community activities
Supervisor
iQor TruGreen
03.2021 - 02.2022
- TroubleShooting system issues
- Sending daily emails and reports to recap the days events and obstacles
- Coaching behaviors of under performing agents
- Stepping in to facilitate when the manager isn't present or is called away
- Lead supervisor meetings every other month
Supervisor
IQor Asurion
10.2020 - 03.2021
- Listen to calls and provide feedback to underperforming agents
- Ensure agents take their breaks and lunch on time
- Ensure agents submit timesheet on time
- Approve or deny agents request for time off
Customer Service Supervisor
American Airlines
02.2019 - 02.2020
- Company Overview: One of the World's leading Airlines
- Lead the charge to ensure Passengers and Airline Staff could both travel and work safely by following FAA guidelines
- Quickly handled customer concerns by following protocol and making it a Win/Win result for both customer and company
- Fostered a positive and Motivated work environment that led to a team that worked with integrity, urgency, and efficiency
- One of the World's leading Airlines
Education
Degree - Information Technology and Business Admin
Southern Maine Community College
02.2025
Skills
- Time management
- Training and mentoring
- Team building and leadership
- First aid and safety
- Attention to detail
- Call monitoring
Timeline
Direct Support Professional
Granite Bay Care
03.2022 - Current
Supervisor
iQor TruGreen
03.2021 - 02.2022
Supervisor
IQor Asurion
10.2020 - 03.2021
Customer Service Supervisor
American Airlines
02.2019 - 02.2020
Degree - Information Technology and Business Admin
Southern Maine Community College
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