Junior Ortega
Kearny,NJ
Summary
Dynamic technical support professional with proven experience at TRICOM (ALTICE), adept at resolving complex data issues and enhancing user satisfaction. Skilled in diagnosing hardware/software problems and optimizing network settings, I excel in delivering effective solutions while maintaining strong client relationships. Committed to leveraging technical expertise and communication skills for exceptional service.
Overview
6
6
years of professional experience
Work History
Technical Support
TRICOM (ALTICE)
03.2014 - 01.2017
- Provided top-notch technical support to end-users, resolving issues promptly and effectively.
- Provided technical support to clients, resolving data-related issues promptly.
- Installed and provided technical support for equipment.
PC Technician
PC GALLERY
10.2010 - 04.2012
- Diagnosed and resolved hardware and software issues for diverse client systems.
- Performed routine maintenance on PCs to enhance performance and reliability.
- Assisted customers with technical inquiries, ensuring high satisfaction levels.
- Configured network settings to optimize connectivity for user environments.
Education
High School Diploma -
Liceo USA
SAN CARLOS SANTO DOMINGO Skills
- Basic technical support
- Technical support capabilities
Timeline
Technical Support
TRICOM (ALTICE)
03.2014 - 01.2017
PC Technician
PC GALLERY
10.2010 - 04.2012
High School Diploma -
Liceo USA