Junior Petit-Homme
Miami Lakes,FL
Summary
Experienced manager with a decade of retail leadership. Demonstrated success in driving operational efficiency, boosting sales, and nurturing high-performing teams across multiple locations. Proven track record of exceeding sales targets and delivering outstanding customer experiences. Ready to leverage expertise to drive growth and maximize profitability.
Overview
12
12
years of professional experience
Work History
Assistant District Manager
T-Mobile
09.2019 - 03.2024
- Implemented loss prevention strategies to minimize shrinkage and protect store assets.
- Conducted regular store visits to monitor performance, provide feedback, and address any concerns or issues promptly.
- Ensured compliance with safety regulations and guidelines across all stores under my supervision.
- Enhanced district sales growth by strategizing and executing innovative marketing plans.
- Oversaw employee recruitment, hiring, and onboarding processes for all stores in the district.
- Focused on staff development through targeted coaching sessions, resulting in improved individual performance metrics.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Store Manager
Verizon Wireless
08.2018 - 09.2019
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Approved regular payroll submissions for employees.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Investigated and resolved fraudulent transactions and theft activity
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
Warehouse Loading Manager
Sears Outlet
11.2017 - 07.2018
- Maintained a safe work environment by enforcing strict adherence to OSHA guidelines and company policies.
- Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
- Coordinated with vendors to verify timely delivery of materials and supplies, avoiding delays.
- Boosted customer satisfaction through timely order fulfillment and accurate inventory tracking.
- Identified opportunities for cost savings in procurement.
Tech Support
Convergys
07.2014 - 05.2016
- Provided technical support to customers experiencing difficulties with website navigation or order placement.
- Supported customers with clear explanations of technical issues and resolutions, fostering trust in services provided.
- Reduced support ticket backlog by implementing effective prioritization strategies and efficient case management techniques.
Health Coordinator
HealthFair
01.2012 - 01.2014
- Maintained accurate patient records for proper tracking of patient history and treatment.
- Managed cancellations or no-shows efficiently, proactively filling open slots with patients from waitlists or urgent care needs.
- Verified insurance coverage and eligibility for medical services prior to scheduling appointments to prevent billing issues.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Maintained confidentiality of patient information to comply with HIPAA regulations and protect patient privacy.
- Managed complex calendars for multiple medical practitioners, verifying accuracy of all appointments.
Education
High School Diploma -
Bachelor Of Arts - Psychology
Minor: Criminal Justice
Skills
- Sales Management: Proficiency in driving sales, implementing strategies to increase revenue, and managing inventory
- Leadership: Ability to lead and motivate teams to achieve sales targets and provide excellent customer service
- Problem Solving: Ability to identify issues, analyze root causes, and implement solutions to improve operational efficiency and customer experience
- Microsoft Office Suite: Proficiency in using Word, Excel, and PowerPoint for tasks such as creating reports, analyzing data, and preparing presentations
- Analytics Tools: Understanding of analytics platforms such as Google Analytics or Adobe Analytics for tracking website traffic, customer behavior, and sales performance
- Inventory Management: Familiarity with inventory management systems like NetSpend, QuickBooks, Fishbowl, or TradeGecko for tracking stock levels, ordering, and managing product databases
Languages
Haitian Creole
Native or Bilingual
French
Full Professional
Timeline
Assistant District Manager - T-Mobile
09.2019 - 03.2024
Store Manager - Verizon Wireless
08.2018 - 09.2019
Warehouse Loading Manager - Sears Outlet
11.2017 - 07.2018
Tech Support - Convergys
07.2014 - 05.2016
Health Coordinator - HealthFair
01.2012 - 01.2014
North Miami Senior High School - High School Diploma,
University of Central Florida - Bachelor Of Arts, Psychology