Nancy Gamboa
Brownsville
Summary
Compassionate youth care worker with several-year background working with children and as companion in order to prevent risky behaviors. Adept at preparing, completing daily accurate reports and implementing various behavior modification techniques. Communicative and reliable with commitment to fostering environment which facilitates learning and behavioral management of youth.
Results-driven youth care worker looking to leverage several years of expertise into a professional role. Flexible and hardworking to monitor and review quality of child and youth services provided. Special talents in befriending and supporting youth in accomplishing specific goals, ambitions and dreams.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Youth Care Worker
Southwest Key Programs- Casa Padre
Brownsville
09.2022 - 03.2025
- Developed and implemented individualized plans to meet the needs of youth in care.
- Fostered a supportive and trusting relationship with youths to encourage open communication.
- Assisted with homework and provided tutoring to support educational goals.
- Provided crisis intervention and support during emotional or behavioral incidents.
- Transported youth to appointments or recreational activities as needed.
Sales Representative
Metro by T-Mobile
Brownsville
03.2021 - 09.2022
- Developed and maintained relationships with new and existing clients to increase sales revenue.
- Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
- Listened to customer needs to identify and recommend best products and services.
- Provided technical support for customers using the company's products or services.
- Identified customer needs by asking questions and advising on best solutions.
Customer Service Representative
Spectrum
Harlingen
11.2020 - 02.2021
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Monitored customer satisfaction levels through surveys and feedback forms.
- Determined accurate prices for customer services, consistently searching for deals and best prices.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Youth Care Worker
Southwest Key Programs- Casa Padre
Brownsville
02.2019 - 10.2020
- Developed and implemented individualized plans to meet the needs of youth in care.
- Fostered a supportive and trusting relationship with youths to encourage open communication.
- Assisted with homework and provided tutoring to support educational goals.
- Provided crisis intervention and support during emotional or behavioral incidents.
- Created a safe environment by enforcing rules while using therapeutic approaches when necessary.
- Oversaw daily routines of youth in placement and delivered services related to basic human needs.
- Transported youth to appointments or recreational activities as needed.
Education
High School Diploma -
Lopez High School
Brownsville, TX06-2011
Some College (No Degree) - Medical Assistance
Kaplan College
Brownsville, TXSkills
- Crisis intervention
- Individualized planning
- Behavioral management
- Tutoring support
- Conflict resolution
- Team collaboration
- Time management
- Customer service
- Technical support
- Communication skills
- Problem resolution
- Product knowledge
- Microsoft office
- Multitasking
- Goal setting
- Microsoft Word
- FLUENT IN Spanish and English
Languages
Spanish
Native/ Bilingual
Certification
- CPI
- CPR
References
References available upon request.
Timeline
Youth Care Worker
Southwest Key Programs- Casa Padre
09.2022 - 03.2025
Sales Representative
Metro by T-Mobile
03.2021 - 09.2022
Customer Service Representative
Spectrum
11.2020 - 02.2021
Youth Care Worker
Southwest Key Programs- Casa Padre
02.2019 - 10.2020
High School Diploma -
Lopez High School
Some College (No Degree) - Medical Assistance
Kaplan College