Jose Reyes
Dallas,TX
Summary
Dynamic Assistant Manager with a proven track record at First Cash Pawn, enhancing customer satisfaction and boosting sales through innovative strategies. Expert in money handling and fostering team motivation, I excel in staff management and retail operations. My leadership has directly contributed to significant business growth and improved team performance.
Overview
13
13
years of professional experience
Work History
Assistant Manager
First Cash Pawn
09.2011 - 06.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Increased sales through effective merchandising strategies and targeted promotions.
- Created employee schedules to align coverage with forecasted demands.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
Education
High School Diploma -
Yvonne A Ewell
Dallas, TX2005
Skills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Task Delegation
- Staff Management
- Retail Operations
- Sales Strategies
- Negotiation
- Customer Service
- Team Leadership
- Computer Skills
- Problem Resolution
- Decision-Making
- Goal Setting
- Good Judgment
- MS Office
- Emergency Response
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Assistant Manager
First Cash Pawn
09.2011 - 06.2024
High School Diploma -
Yvonne A Ewell