Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Timeline
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JUNIOR E. GRIFFITHS

Brooklyn,New York

Summary

Seasoned professional with over 15 years in the financial industry, skilled in cultivating relationships and resolving complex challenges to drive client loyalty. Expertise in Network Design, Information Security, and Cyber Security Management, supported by hands-on experience with tools like Kali Linux and Wireshark. Seeking to transition into a Systems Administration role to apply technical skills and strategic insights.

Overview

1
1
Certification
1
1
year of post-secondary education
18
18
years of professional experience

Work History

Branch Ambassador

Capital One Bank
Brooklyn
04.2008 - Current
  • Demonstrate and train customers the importance of using digital banking such as mobile banking, ATM usage, Zelle, and Bill Payment, helping customers save 50% on time on banking and reducing stress. Serve as the Subject Matter Expert (SME) for opening Business, Estate, Guardianship, and Trust accounts.
  • Trained over 50 tellers on operational and systematic processes across New York boroughs (Brooklyn, Queens, Manhattan) through live weekly presentations on compliance and key topics using PowerPoint and Excel via Zoom, enhancing team knowledge and performance.
  • Resolved district troubleshooting and hardware inquiries, handling eight to ten tickets daily to ensure customer satisfaction.

Web Developer

Prolific Xpressionz
Remote
08.2017 - 11.2017
  • Built and optimized sustainable websites using HTML, Java, PHP, CSS, JavaScript, and security protocols like Two Factor and Brute Force Attack.
  • Contributed to front-end development projects as a Front End Developer.
  • Utilized Kali Linux with Wireshark to securely monitor traffic of vulnerabilities.

Education

Master of Science - Cyber Security and Information Assurance

Western Governors University
Millcreek, Utah
09.2025 - 09.2026

Bachelor of Science - Cyber Security

Mercy College
Dobbs Ferry, New York

Skills

  • Digital Banking Solutions
  • Customer Service
  • Technical Support Strategies
  • Data Analytics
  • Problem-Solving
  • Critical Thinking
  • Customer Risk Management
  • Data Protection Practices
  • Digital Security Awareness
  • Team leadership
  • Team Building
  • Conflict Resolution
  • Leadership

Certification

CompTIA Security+ | CompTIA | New York, NY | Fall 2022, Certified Ethical Hacker (CEH) | E-C Council | New York, NY | Fall 2022, CompTIA Cybersecurity Analyst+ (CySA+) |CompTIA | New York, NY| Winter 2024

Affiliations

  • Blacks in Cyber Security (BIC) | Washington, DC | Member
  • Cyber Security Club | Western Governors University | Millcreek, Utah | Member
  • Cyber Security Club | Mercy University | Dobbs Ferry, New York | Member
  • Monitored organization's networks for security breaches and investigated violations during internship.
  • Prepared reports which documented security breaches and the extent of damage caused by breaches.
  • Conducted penetration testing and located vulnerabilities in systems before they could be exploited. Strong organizational, problem-solving, analytical skills; ability to work effectively under time constraints and deliver results by critical deadlines.
  • Possess leadership skills with the ability to motivate successful team behavior.
  • Proven ability to make quick and effective decisions independently.
  • Ability to accurately record information into appropriate systems in an efficient and timely manner.
  • Ability to pay strict attention to details while also maintaining an organized environment.
  • Self-motivated with the ability to also work effectively and efficiently in a team environment.
  • Capable of providing the highest level of customer service under high-volume, high-activity conditions.
  • Demonstrated initiative to consistently provide quality in security, while also exhibiting a high sense of urgency in a time-sensitive environment.

Timeline

Master of Science - Cyber Security and Information Assurance

Western Governors University
09.2025 - 09.2026

Web Developer

Prolific Xpressionz
08.2017 - 11.2017

Branch Ambassador

Capital One Bank
04.2008 - Current

Bachelor of Science - Cyber Security

Mercy College
JUNIOR E. GRIFFITHS