Junise cadet
Dover,DE
Summary
Diplomatic Customer Service Agent versed in applying strong communication, problem-solving skills, and polite, professional demeanor to resolve customer issues and maximize satisfaction. Experienced in exceeding performance goals in fast-paced call center environments. Trained in connecting with customers to build positive relationships and strengthen loyalty.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Dental Assistant
Docs Healthcare
Dover, DE
11.2023 - Current
- Took digital X-rays of teeth using radiographic equipment.
- Checked with participants throughout procedures to help alleviate anxiety.
- Established clean, sterile and welcoming environment for patients.
- Gathered and documented patient medical and dental histories and vital signs.
- Greeted patients upon arrival at the office and escorted them to an examination room.
- Helped maintain inventory levels of all dental supplies used in day-to-day operations.
- Responded promptly to requests from other staff members or dentists while maintaining a professional demeanor.
- Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
- Laid out dental instruments and equipment before procedures.
- Took bitewing, periapical, panoramic and occlusal X-rays and prepared for dentists to review.
Claims Adjudicator
Department of Labor
Dover, DE
10.2022 - Current
- Provided quality customer service to assigned, insured and claimants throughout claims process to deliver timely service to customers.
- Reviewed documentation and accounts to gain full picture.
- Checked documentation for appropriate coding, catching errors and making revisions.
- Prepared and reviewed insurance-claim forms and related documents for completeness.
- Collaborated with fellow team members to manage large volume of claims.
- Examined claims, records and procedures to grant approval of coverage.
- Delivered quality customer service to assigned, insured and claimants throughout entire claims lifecycle to promote service times.
- Delivered real-time, accurate oral translations and interpretations for clients.
- Researched and reviewed information to determine validity of insurance claims and contacted companies and customers about decisions.
- Maintained knowledge of policies and procedures and insurance coverage benefit levels, eligibility systems and verification processes.
- Conducted interviews with involved claims parties and witnesses to gather detailed information and arrange investigations.
Dental Assistant
Porter Dental Health
Salisbury, MD
10.2022 - 10.2023
Education
Certified - Dental Assisting
Polytech Adult Education
Dover, DE08.2022
High School Diploma -
Early College High School At Delaware State University
Dover, DE05.2021
Skills
- bilingual (Haitian creole)
- Call center operations
- Performance monitoring
- Data gathering
- Call control skills
- Resolving issues
- Account maintenance
- Data entry
- Professional telephone voice
- Adaptive team player
- High-energy attitude
- Credit card payment processing
- Multitasking
- CPR certified
- Team collaboration
- Computer skills
- People skills
- Good work ethic
- Taking X-rays
- Sterilization techniques
- Documentation review
- Fraud identification
- Interviewing techniques
- Customer service and support
- Insurance fraud expertise
- Claims file management processes
- Report writing
- Active Listening
- Rules of evidence
- Strong interpersonal and communication skills
- Microsoft Office
Languages
French
Professional
Hatian creole
Native/ Bilingual
Certification
- Registered Dental Assistant (RDA)
- CPR certified by american heart association
Timeline
Dental Assistant
Docs Healthcare
11.2023 - Current
Claims Adjudicator
Department of Labor
10.2022 - Current
Dental Assistant
Porter Dental Health
10.2022 - 10.2023
Certified - Dental Assisting
Polytech Adult Education
High School Diploma -
Early College High School At Delaware State University
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