Summary

Overview

Work History

Education

Skills

Accomplishments

Languages

Timeline

Junisha Beasley

Houston,TX

Summary

Professional with comprehensive background in processing, prepared to bring high standards to new role. Known for improving operational efficiency and ensuring accuracy in documentation. Team-oriented with strong focus on achieving results and adapting to changing needs. Proficient in data management and regulatory compliance.

Overview

years of professional experience

Work History

Processing

Vintage Printing

02.2025 - 04.2025

Supported team members in their tasks, contributing to overall team success.
Increased productivity by effectively managing workload and prioritizing tasks.
Maintained accurate records and ensured timely completion of all necessary paperwork.
Improved overall data accuracy with meticulous attention to detail and adherence to standardized procedures.
Troubleshot technical issues promptly and effectively, minimizing downtime for end-users during crucial business periods.
Implemented effective backup strategies, ensuring minimal disruption due to unforeseen system failures or data loss incidents.
Developed comprehensive knowledge of industry-specific regulations, ensuring all processed materials adhered to the relevant guidelines.

Front Desk Receptionist

Louisville Marriott Downtown

01.2024 - 02.2025

Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
Scheduled, coordinated and confirmed appointments and meetings.
Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
Assisted with administrative tasks such as filing, data entry, and document preparation, supporting overall office productivity.
Enhanced team knowledge by sharing best practices in customer service and front desk operations during meetings.

Benefits Enrollment Specialist

ADP

09.2022 - 11.2023

Reduced errors in benefit enrollments by implementing rigorous quality control checks during all stages of the process.
Supported the implementation of wellness initiatives to promote overall employee health and well-being within the organization.
Efficiently managed multiple competing priorities while maintaining excellent attention to detail in administering complex benefit plans for employees across different job functions.
Improved employee satisfaction by efficiently processing and managing benefit enrollment requests.
Managed annual open enrollment process, coordinating informational sessions and providing support to employees throughout the process.
Served as a liaison between employees, insurance carriers, and brokers to resolve complex benefits-related issues effectively.
Educated employees on available benefit options, enabling informed decision-making during open enrollment periods.
Checked employees' benefits enrollment for accuracy and inputted all data into several software platforms.
Maintained up-to-date knowledge of industry trends and legislative changes affecting employee benefits programs.

Customer Support Specialist

Kindred Healthcare

04.2018 - 06.2019

Handled customer related issues involving password and technical systems. Resolved ticketed issues using an outbound call system. Used hundreds of medical applications to assist. Took inbound calls using a hands off phone.
Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
Implemented effective troubleshooting techniques for faster problem resolution and improved customer satisfaction levels.

Debit/Credit Card Fraud Specialist

Teleperformance

08.2015 - 04.2017

Answered inbound calls at a high volume. Followed the process for reporting debit card and credit card fraud. Reported claims involving identity theft and account takeover.
Responded to various security incidents, providing immediate assistance and escalating issues when necessary.
Trained new security agents on company policies, procedures, and best practices, ensuring consistent performance across the team.
Documented incident reports accurately to support management decisions and external investigations as needed.
Reduced theft incidents by implementing strict access control measures for employees and visitors.
Improved customer trust by promptly addressing and resolving reported instances of fraud.