Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
14
14
years of professional experience
Work History
Traffic Clerk
DHL Supply Chain
02.2023 - 03.2024
Contributed to ongoing process improvement initiatives aimed at enhancing overall operational efficiency within the traffic department.
Prepared comprehensive reports on logistics performance metrics for review by management, highlighting areas for potential optimization efforts.
Streamlined shipping processes for increased timeliness, consistently meeting delivery deadlines.
Assisted in the development of strategic traffic plans, contributing to improved logistics performance.
Data Entry Clerk
Alight Solutions
08.2022 - 03.2023
Input employee information to be verified for benefits
Completed data entry tasks with accuracy and efficiency.
Followed established procedures to enter and process data correctly.
Increased productivity by creating efficient filing systems for easy access to critical documents.
Managed workload effectively, prioritizing urgent tasks while maintaining attention to detail throughout all entries.
Benefit Specialist
McKesson
05.2019 - 02.2021
Enrollment, enter in lab results also check for clarification for there rems program
Maintained accurate records of all employee benefits transactions, ensuring compliance with federal regulations.
Successfully managed leave of absence requests, ensuring timely communication with employees and proper documentation.
Developed customized resources and tools to help employees better understand their benefit options and make informed choices.
Enrollment Representative
Carrington College
04.2018 - 05.2019
Calling interested students to find out what are there career path and to get them in to a tour and also in to start the enrollment process
Investigated issues and created solutions for new customers.
Maintained detailed and accurate records between multiple databases and programs.
CSR - Customer Service Representative
Consumer Cellular Tempe
01.2017 - 01.2018
PROVIDED EXCELLENT CUSTOMER RELATED SERVICE, MADE A TARGET FOR SPEED AND QUALITY, HANDLED THE COMPLICATED CUSTOMER INQUIRES, MANAGED AND COLLECTED INFORMATION AND RESOLVED CUSTOMER CONCERNS
Technician III
AllianceRX
07.2017 - 07.2017
Properly directed inbound calls in phone queues to improve call flow, Updated patient insurance information, Pushed out medication orders/ script meds, Demonstrated mastery of customer service call script within specified time frames
General Laborer/Warehouse
FedEx
08.2015 - 07.2017
Cleaning up work areas, Picking/packing products, Line work
Customer Service Representative
Att
01.2010 - 01.2017
Assisted the agents in resolving issues concerning services to customer, MANAGED AND COLLECTED INFORMATION AND RESOLVED CUSTOMER CONCERNS, Billing and orders, Troubleshooting, Insurance
Customer Service Representative
Comcast
01.2012 - 01.2016
Assisted the agents in resolving issues concerning services to customer, Prepared weekly plan and activities for daily operation of team, Coached the agents to become more productive, Provided telephone customer related service, Managed and collected information and resolved customer concerns
Education
High School Diploma -
Turner Job Corps Center - Albany, Albany, GA
05.2015
High school or equivalent
Desktop publishing
Security
Skills
Import Documentation
Scheduling Deliveries
Critical Thinking
Active Listening
Problem-solving abilities
Call center experience
Live chat support
Building rapport
Insurance Verification
Medical terminology knowledge
Appointment Scheduling
Timeline
Traffic Clerk - DHL Supply Chain
02.2023 - 03.2024
Data Entry Clerk - Alight Solutions
08.2022 - 03.2023
Benefit Specialist - McKesson
05.2019 - 02.2021
Enrollment Representative - Carrington College
04.2018 - 05.2019
Technician III - AllianceRX
07.2017 - 07.2017
CSR - Customer Service Representative - Consumer Cellular Tempe
01.2017 - 01.2018
General Laborer/Warehouse - FedEx
08.2015 - 07.2017
Customer Service Representative - Comcast
01.2012 - 01.2016
Customer Service Representative - Att
01.2010 - 01.2017
Turner Job Corps Center - Albany - High School Diploma,