Summary
Overview
Work History
Education
Skills
Timeline

Junita Clark

Atlanta,GA

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

14
14
years of professional experience

Work History

Traffic Clerk

DHL Supply Chain
02.2023 - 03.2024
  • Contributed to ongoing process improvement initiatives aimed at enhancing overall operational efficiency within the traffic department.
  • Prepared comprehensive reports on logistics performance metrics for review by management, highlighting areas for potential optimization efforts.
  • Streamlined shipping processes for increased timeliness, consistently meeting delivery deadlines.
  • Assisted in the development of strategic traffic plans, contributing to improved logistics performance.

Data Entry Clerk

Alight Solutions
08.2022 - 03.2023
  • Input employee information to be verified for benefits
  • Completed data entry tasks with accuracy and efficiency.
  • Followed established procedures to enter and process data correctly.
  • Increased productivity by creating efficient filing systems for easy access to critical documents.
  • Managed workload effectively, prioritizing urgent tasks while maintaining attention to detail throughout all entries.

Benefit Specialist

McKesson
05.2019 - 02.2021
  • Enrollment, enter in lab results also check for clarification for there rems program
  • Maintained accurate records of all employee benefits transactions, ensuring compliance with federal regulations.
  • Successfully managed leave of absence requests, ensuring timely communication with employees and proper documentation.
  • Developed customized resources and tools to help employees better understand their benefit options and make informed choices.

Enrollment Representative

Carrington College
04.2018 - 05.2019
  • Calling interested students to find out what are there career path and to get them in to a tour and also in to start the enrollment process
  • Investigated issues and created solutions for new customers.
  • Maintained detailed and accurate records between multiple databases and programs.

CSR - Customer Service Representative

Consumer Cellular Tempe
01.2017 - 01.2018
  • PROVIDED EXCELLENT CUSTOMER RELATED SERVICE, MADE A TARGET FOR SPEED AND QUALITY, HANDLED THE COMPLICATED CUSTOMER INQUIRES, MANAGED AND COLLECTED INFORMATION AND RESOLVED CUSTOMER CONCERNS

Technician III

AllianceRX
07.2017 - 07.2017
  • Properly directed inbound calls in phone queues to improve call flow, Updated patient insurance information, Pushed out medication orders/ script meds, Demonstrated mastery of customer service call script within specified time frames

General Laborer/Warehouse

FedEx
08.2015 - 07.2017
  • Cleaning up work areas, Picking/packing products, Line work

Customer Service Representative

Att
01.2010 - 01.2017
  • Assisted the agents in resolving issues concerning services to customer, MANAGED AND COLLECTED INFORMATION AND RESOLVED CUSTOMER CONCERNS, Billing and orders, Troubleshooting, Insurance

Customer Service Representative

Comcast
01.2012 - 01.2016
  • Assisted the agents in resolving issues concerning services to customer, Prepared weekly plan and activities for daily operation of team, Coached the agents to become more productive, Provided telephone customer related service, Managed and collected information and resolved customer concerns

Education

High School Diploma -

Turner Job Corps Center - Albany, Albany, GA
05.2015
  • High school or equivalent
  • Desktop publishing
  • Security


Skills

  • Import Documentation
  • Scheduling Deliveries
  • Critical Thinking
  • Active Listening
  • Problem-solving abilities
  • Call center experience
  • Live chat support
  • Building rapport
  • Insurance Verification
  • Medical terminology knowledge
  • Appointment Scheduling

Timeline

Traffic Clerk - DHL Supply Chain
02.2023 - 03.2024
Data Entry Clerk - Alight Solutions
08.2022 - 03.2023
Benefit Specialist - McKesson
05.2019 - 02.2021
Enrollment Representative - Carrington College
04.2018 - 05.2019
Technician III - AllianceRX
07.2017 - 07.2017
CSR - Customer Service Representative - Consumer Cellular Tempe
01.2017 - 01.2018
General Laborer/Warehouse - FedEx
08.2015 - 07.2017
Customer Service Representative - Comcast
01.2012 - 01.2016
Customer Service Representative - Att
01.2010 - 01.2017
Turner Job Corps Center - Albany - High School Diploma,
Junita Clark