Junji Romero

• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Managed inventory control, cash control, and store opening and closing procedures.
• Assisted with hiring, training and mentoring new staff members.
• Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.

• Engaged with customers to build rapport and promote long-term loyalty for increased sales.
• Managed store personnel by delegating tasks and supervising daily operations.
• Trained and supervised new employees to apply best practices in customer service and store operations.
• Completed store opening and closing procedures.
• Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.

• Established and cultivated solid business relationships with new and existing customers.
• Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
• Coached and counseled sales personnel, assisting with individual selling efforts and helping stylists reach targets.
• Evaluated performance against goals and implemented appropriate development plans.
• Handled customer relations issues, enabling quick resolution, and client satisfaction.

• Collaborated with Store Director and Assistant Store Director to ensure an elevated client experience.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Performed store opening and closing procedures in absence of Store Director and Assistant Store Director.
• Partnered with Operations Manager to support in Back of House functions: inventory, cycle counts, stock organization and replenishment.
• Facilitated with onboarding new hires by assisting in POS training and reviewing and enforcing policies and procedures.

• Provided an exceptional client experience by exceeding their expectations, demonstrating an excellent knowledge of the products as well as Gucci history and heritage in accordance with the Gucci selling ceremony
• Created relationships with other boutiques and allocation team in order to transfer product as requested by clients
• Cultivated client relationships to encourage a higher spend over multiple transactions resulting in an increased Loyalty to the brand
• Managed individual KPI goals by ensuring the highest level of service and quality of sales
• Partnered with fellow colleagues fostered open and constructive communication to ensure a consistent experience and contribute to a positive working environment

• Ensured a positive client experience by tailoring the client ceremony to the needs of every individual client
• Maximized client potential and profitability by managing each transaction according to KPI goals : UPT, AVT and cross selling
• Built and nurtured client relationships: fulfilling client requests, assisting with tailoring and alterations and after-sale care and follow-up
• Maintained selling floor and back of house in partnership with Operations and Visual teams
• Communicated successes and opportunities with Boutique Manager and Buyers to ensure the boutique is appropriately assorted for the clients needs.

• Directed, coached and led a team of three visual coordinators from presentation of each concept to the account, to executing the setup of pop-up shops
• Orchestrated the Ralph Lauren brand aesthetic and build a memorable customer shopping experience by creating and maintaining rigs and interior/window displays for the wholesale accounts
• Partnered with the Director of Product Presentation on the development of seasonal merchandising directives based upon the assortment, seasonal initiatives and brand message
• Worked directly with the Regional Directors to maintain and enforce visual merchandising directives tailored to the specifications of each of their accounts
• Managed T&E budget, negotiated contracts with vendors and managed expenses to ensure that budgets are aligned

• Seasonally researched, identified and managed creative elements for each monthly concept to ensure the timely delivery of props and decorative elements from multiple vendors
• Conducted walkthrough of locations to identify opportunities to improve and maintain the overall aesthetic and creative appearance of the shop
• Planned rolling creative calendar for installations and changeovers
• Collaborated with Management and Store Team to ensure that business needs are met
• Adhered to the T&E budget and negotiated contracts with vendors
• Helped to train new stores with best practices to ensure their future success

Bloomingdale's 59th Street New York, NY July 2006 - January 2008

Macy's Herald Square New York, NY July 2005 - July 2006

Marshall Field's Water Tower Place Chicago, IL July 2004 - July 2005 Macy's, Dillard's and Gottschalk's Northern CA February 2003 - July 2004

• Coached and Trained Selling Specialists by providing and monitoring selling and sales goals
• Reviewed business with store management to identify immediate and ongoing opportunities and issues with each store visit
• Completed store visit recaps for each visit and communicated regularly with all account and corporate partners